Erika Valadez
Hospitality Specialist
Houston,TX
Summary
Bilingual Hospitality Specialist with 10 years of success in guaranteeing customer satisfaction with a vaild U.S. passport. No travel restrictions. Passionate about providing upbeat and friendly service. I also have a good understanding of positive guest expectations and conflict resolution strategies.
Overview
9
9
years of professional experience
Work History
County Clerk
County Health Department
Houston, TX
05.2021 - Current
- Served customers and followed outlined steps of service.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Assist customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivate customer loyalty.
Hospitality Director
Chick-fil-A
Houston, TX
03.2019 - 05.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
Sales Support Administrator
Hilton Garden Inn
Houston , Tx.
04.2017 - 09.2019
- Entered client details and notes into system for interdepartmental access and review.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved service-related problems and documented actions in system.
- Answered phones closely following strict guidelines for customer service and satisfaction.
Customer Service Representative
AT&T
Houston, TX
02.2014 - 04.2017
- Improved operations through consistent hard work and dedication.
- Accurately and efficiently served all AT&T customers
- Participated in team-building activities to enhance working relationships with coworkers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
High School Diploma -
HS
05.2011
CPR & Basic Life Support Certification
05.2022
Medical Assistant - Customer Service & Health
Medical Assistant Certificate
Skills
- Exceptional Customer Service
- Positive & Energetic
- Conflict Resolution
- Self-Motivated
- Responsible
- Customer Satisfaction
Timeline
County Clerk
County Health Department
05.2021 - Current
Hospitality Director
Chick-fil-A
03.2019 - 05.2021
Sales Support Administrator
Hilton Garden Inn
04.2017 - 09.2019
Customer Service Representative
AT&T
02.2014 - 04.2017
High School Diploma -
HS
CPR & Basic Life Support Certification
Medical Assistant - Customer Service & Health
Medical Assistant Certificate
Similar Profiles
Dierdre ShueDierdre Shue
Coordinator of Special Programs II at County Health DepartmentCoordinator of Special Programs II at County Health Department
Benjamin Chad ShoreBenjamin Chad Shore
Chief Operating Officer/Assistant Health Director at Wilkes Health/Wilkes County Health DepartmentChief Operating Officer/Assistant Health Director at Wilkes Health/Wilkes County Health Department
Julia AronsonJulia Aronson
Registered Nurse at Chautauqua County Health Department-County JailRegistered Nurse at Chautauqua County Health Department-County Jail
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource