Erika Valdez
Houston,TX
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Event Staff Member
White Oak Music Hall
Houston , TX
2018.02 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicate with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Search and screen individuals, preventing passage of prohibited items in alignment with security guidelines.
- Process payments, check tickets and direct guests to locations.
- Perform post-event tasks such as breaking down areas, removing trash and cleaning facilities.
Exhibition and Merchandise Manager
The Infinite Experience
Houston , TX
2021.12 - 2022.04
- Supervised events from start to finish using effective crowd control methods.
- Actively listened to customers, handled concerns quickly and escalated major issues to corporate.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Troubleshoot VR equipment on daily to ensure maximum client satisfaction.
- Oversaw inventory counts each month to maintain stock records and account for shrinkage.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Cross-trained existing employees to maximize team agility and performance.
- Authorized purchase orders and consumables through Shopify.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Sent daily reports to business leaders in regards to ticket sales, reschedules and merchandise sales.
Design Consultant
Arhaus LLC
Houston , TX
2019.12 - 2021.08
- Meet with over 50 prospects per week to discuss design vision and individual needs.
- Prepared original and relevant options for client suitable to individual requirements.
- Developed space planning concepts, color palette selections and textile presentations.
- Educate prospects on specifications and manufacturing process of our product.
- Assist lead prospects with budget considerations and make recommendations for furniture, wall hangings and complementary purchases.
- Generate invoices through Storis CXM system to present to clients before closing sales.
- Work and communicate with sales team and management to collaboratively reach targets and consistently meet or exceed personal quotas.
- Build and maintain relationships with lead prospects through email, phone calls, texts and CXM prospecting tools.
- Resolve conflicts and negotiate mutual beneficial agreements between parties.
- Maintain product and design knowledge by attending various workshops, professional gatherings, and meetings.
Design Consultant
Modani Furniture
Houston , TX
2018.10 - 2019.12
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Originated and developed creative design concepts using Floor planner, in home consultations and exceptional customer service that exceeded client expectations.
- Generated all documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Met with over 30 customers per week to discuss design vision and individual needs
Sales Consultant
VIVALDI LIFESTYLES
Houston , TX
2018.03 - 2018.10
- Provided sales and customer service assistance to walk-in traffic
- Developed new business by networking with prospects and valuable customers through ASID and AIA events.
- Comprehensive market research on local businesses and products.
- Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
- Increased overall revenue of 10% from stone, marble and onyx sales through effective salesmanship and great negotiation skills
Business Manager
Lancome
Houston , TX
2016.09 - 2018.03
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Drove team revenue totals by bringing in over $1.4 million in sales.
Bridal Consultant
Bering's
Houston , TX
2015.04 - 2016.08
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in fine china and crystal products.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Listened to customer needs and desires to identify and recommend optimal products for their wedding registries.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Key Holder
Ann Taylor
Houston , TX
2012.07 - 2015.03
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created daily financial reports and documentation for review by store management staff.
- Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Recruited, managed and motivated 8-member retail team to give every guest positive and memorable experiences
Education
Liberal Arts And Sciences
Mass Communications
Skills
- Space Planning
- Product Sales
- Point of sale knowledge
- Order reviews
- Shipping processes
- Manage e-Commerce and Shopify Sales
- Rendering
- Marketing Materials
- Inventory management
- MS Outlook and Office proficiency
- Customer Relations
- Experience with design software
Timeline
Exhibition and Merchandise Manager - The Infinite Experience
2021.12 - 2022.04
Design Consultant - Arhaus LLC
2019.12 - 2021.08
Design Consultant - Modani Furniture
2018.10 - 2019.12
Sales Consultant - VIVALDI LIFESTYLES
2018.03 - 2018.10
Event Staff Member - White Oak Music Hall
2018.02 - Current
Business Manager - Lancome
2016.09 - 2018.03
Bridal Consultant - Bering's
2015.04 - 2016.08
Key Holder - Ann Taylor
2012.07 - 2015.03
Lone Star College Sytem - , Liberal Arts And Sciences
Texas Tech University - , Mass Communications
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