Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Vargas

Roseville,CA

Summary

Skilled Front Desk Receptionist bringing excellent customer relations and administrative abilities. Manages smooth check-in and check-out processes with expertise in procedures and great multitasking abilities. Impresses guests in every interaction with professionalism and enthusiasm for service. Skilled team player with strong background in fast working environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking Medical Assistant focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Certified Medical Assistant

Auburn Medical Group
01.2023 - 07.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Oriented and trained new staff on proper procedures and policies.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

Certified Medical Assistant

Alexander Valley Healthcare
09.2022 - 12.2022
  • Provided clinical support for patient care delivery
  • Assisted physicians and clinicians with examinations, procedures and vital signs
  • EV monitoring
  • Cleaned, prepared and maintained examination rooms and treatment areas
  • Prepared and maintained supplies in exam rooms by ordering, distributing and managing inventory
  • Performed initial response-screening following protocols
  • Prepared treatment rooms for patient examinations
  • Contributed to reduction in patient wait times with actionable solutions surrounding patient check-in processes
  • Maintained and updated patient information and vital signs in electronic medical records or hospital databases
  • Prepared specimens for outside lab testing
  • Administered oral medications and immunizations as directed by supervising physicians
  • Interviewed patients to obtain medical information and document vital signs
  • Answered phone calls and scheduled or followed-up on appointments
  • Measured vital signs, including pulse rate, temperature, blood pressure, weight and height
  • Administered injections and medications, dressed wounds and collected lab specimens for tests.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.

Front Desk Receptionist

Alexander Valley Healthcare
02.2022 - 10.2022
  • Handled incoming and outgoing phone calls and routed callers to appropriate personnel
  • Cleaned and organized lobby and reception areas to maximize guest comfort
  • Monitored company emails, replied to customers and forwarded messages to appropriate parties
  • Provided guests with company information and addressed questions and complaints
  • Directed guests to appropriate facility locations for meetings and appointments
  • Coordinated schedules and appointments using company calendars
  • Performed copying, faxing and printing tasks to organize and distribute important documents
  • Maintained and replenished petty cash and checks
  • Monitored visitor sign-ins and sign-outs and validated guest parking
  • Organized digital and physical files in logical folder system
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
  • Scheduled appointments and cancelled appointments for patients
  • Updated patient information and insurance information

Office Manager

Toby Daly
02.2019 - 02.2022
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
  • Managed office inventory and placed new supply orders
  • Handled scheduling and managed timely and effective allocation of resources and calendars
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives
  • Updated details in company database by keying in customer contacts and delivery dates
  • Since this is a Chinese medical Clinic, raw herbs are prescribed in the form or formulas with multiple herbs, of which I make up and answer any questions the patient may have of any individual herb
  • I will give the patient detailed intrusions on how to consume anything that is prescribed along with a written out version of it
  • My job also requires me to keep a clean environment around the entire facility, that includes, cleaning bathrooms, restocking herbs, cleaning rooms, washing/ folding bed sheets, placing orders for herbs through our providers, taking orders for herbs from patients and shipping out to them, and I also keep the outside of the facility very presentable since it is the first impression.
  • Controlled finances to lower costs and keep business operating within budget.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Phone Operator

State Farm
01.2021 - 04.2021
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals
  • Documented messages left by callers and delivered vital information to intended employees
  • Greeted visitors and assisted by answering general questions and directed to desired office
  • Connected incoming calls quickly using multi-line telephone system to keep hold times under a minute
  • Called clients to leave voicemail reminders of appointment date and time
  • Updated the personnel directory to ensure that all information, including telephone extensions and employees was current
  • Assisted staff with clerical duties, including sorting mail and customer paper work
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Waitress

Piaceres Restaurant Italiano
10.2019 - 01.2020
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen
  • Backed up kitchen team members during heavy work periods to maximize team coverage
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine
  • Maintained assigned areas to keep organized and clean by mopping floor.

Cashier

Dahlia and Sage
01.2018 - 02.2019
  • Operated cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Helped customers find specific products, answered questions and offered product advice
  • Trained new team members in cash register operation, stock procedures and customer service
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Learned roles of other departments to provide coverage and keep store operational
  • Inspected items for damage and obtained replacements for customers
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.

Catering Server

Ronald Rice
05.2018 - 05.2018
  • Kept customer and food preparation areas clean and well-organized
  • Set up and tore down all catering services in banquet halls and at customer locations
  • Worked multi-course dinners with pre-plated foods
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
  • Loaded supplies and food into delivery vans and unloaded at events
  • Managed and restocked drink stations
  • Rearranged tables and chairs, located or rolled extra silverware and prepared for large groups that werent expected.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.

Dishwasher

Zinnies Dinner
01.2017 - 07.2017
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.

Education

Certification For Medical Assistant - Certified Medical Assistant

CalRegional
Petaluma Adult School
10.2022

High School Diploma -

Anderson Valley High School
Boonville, CA
06.2019

No Degree -

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Team management Diagnosis understanding
  • Reliable and trustworthy Customer follow-up
  • Scheduling appointments Filing and sorting
  • Excellent Customer Service Skills Bilingual
  • Team work skills Public speaking
  • Motivation Financial reporting
  • Work ethic Computer Proficiency Skills
  • Electronic medical records Vital signs and examinations
  • Medical terminology Medical procedures
  • HIPAA compliance Patient scheduling
  • Clinical and administrative support Patient care
  • Patient support Sterilize instruments
  • Office support Prepare treatment rooms
  • Operating EKG Equipment
  • Injury Treatment
  • EPIC EMR
  • Specimen Collection
  • Administering Immunizations
  • Family Medicine
  • Sterilize Instruments

Languages

Spanish
Native or Bilingual

Timeline

Certified Medical Assistant

Auburn Medical Group
01.2023 - 07.2023

Certified Medical Assistant

Alexander Valley Healthcare
09.2022 - 12.2022

Front Desk Receptionist

Alexander Valley Healthcare
02.2022 - 10.2022

Phone Operator

State Farm
01.2021 - 04.2021

Waitress

Piaceres Restaurant Italiano
10.2019 - 01.2020

Office Manager

Toby Daly
02.2019 - 02.2022

Catering Server

Ronald Rice
05.2018 - 05.2018

Cashier

Dahlia and Sage
01.2018 - 02.2019

Dishwasher

Zinnies Dinner
01.2017 - 07.2017

Certification For Medical Assistant - Certified Medical Assistant

CalRegional

High School Diploma -

Anderson Valley High School

No Degree -

Santa Rosa Junior College
Erika Vargas