Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Vargas

Queens,NY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

20
20
years of professional experience

Work History

Bus Matron

NYC Bus Company
09.2018 - Current
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Secured special seats and restraint devices used by students.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
  • Managed emergency bus evacuations with appropriate use of emergency door.
  • Accompanied driver throughout assigned routes on each school day.
  • Checked to make sure students boarded correct bus, particularly for younger children.
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships

Cashier

Feel Beauty Supply
01.2012 - 09.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Built relationships with customers to encourage repeat business

Customer Service Representative

Trama'S Auto School
03.2008 - 10.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

Customer Service Representative

Nine West
03.2004 - 08.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Responded to customer requests for products, services, and company information
  • Processed customer service orders promptly to increase customer satisfaction
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Collected and returned un purchased or returned items to correct shelf locations and arranged displays to promote sales
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Education

High School Diploma -

Franklin K Lane Highschool
Queens, NY

Associate Of Business Administration -

York College of The City University of New York
Jamaica, NY

Skills

  • Passenger Safety
  • Driver Support
  • Evacuation Management
  • Driver Assistance
  • Incident Reporting

Languages

Spanish
Native or Bilingual

Timeline

Bus Matron

NYC Bus Company
09.2018 - Current

Cashier

Feel Beauty Supply
01.2012 - 09.2015

Customer Service Representative

Trama'S Auto School
03.2008 - 10.2010

Customer Service Representative

Nine West
03.2004 - 08.2007

High School Diploma -

Franklin K Lane Highschool

Associate Of Business Administration -

York College of The City University of New York
Erika Vargas