Erika Vega
Gainesville,Ga
Summary
PROFESSIONAL SUMMARY Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Ankle And Foot Centers of America
09.2024 - Current
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Front Desk Specialist
Georgia Highlands Medical Services
08.2023 - 08.2024
- Front Office Specialist meets and greets all patients with a smile and friendly, helpful manner; announces, directs and/or escorts to the appropriate area
- Front Office Specialist answers, screens, and directs calls
- Monitors sign-in sheet, obtains initial patient information and enters data into the EMR system
- The Specialist verifies and copies all insurance cards and or/verifies insurance via carrier database
- Enters any changes in patient data into the EMR system
- Collects appropriate copayments at the front desk
- Uploads all patient documents into the patient's chart on the EMR
- Responsible for providing necessary documentation to patients and explaining the Sliding Fee Scale process as needed
- Notifies medical assistant via EMR software as each patient completes the check-in procedure and is ready to be seen
- Front Office Specialist monitors patients in the waiting room for signs of illness or other problems
- Maintains Patient Registration Forms and other forms as needed and straightens front desk area as patient flow allows
- Advises Office Manager of patients with very high private pay balances before patient is seen by Provider
- When serving in the check-out role, the Front Office Specialist ensures all information on file is current and collects fee if not paid upon arrival
- Assists patient at check-out, gives work/school excuses, helps patient complete records request as needed
- Schedules any follow up appointments per the Provider's instruction
- Answers any billing questions or refers patient to the Billing Department for more in-depth resolution
- Front Office Specialist posts all mail payments, prepares bank deposits, and balances to deposit record
- The Specialist balances at the end of each day and this includes all charges, payments and adjustments, and ensures anyone who has a batch posted has run a posting report and balanced
- Also as part of the check-out process, the Specialist creates and scrubs all claims for self-pay patients
- Front Office Specialist demonstrates a high level of professionalism in dealing with confidential and sensitive issues and displays excellent customer service at all times
- Willingly travels to other departments or sites to perform Front Office duties in the absence of a coworker
- Provides training for new personnel, to include EMR instruction, policies and procedures, workflow, etc
- Follows Corporate, Ethical, and HIPAA policies and procedures to ensure the confidentiality of all patient information
- Effectively practices teamwork, respect for coworkers, good attendance and punctuality
Customer Service Representative 3
Hall County District 2 Public Health (WIC)
04.2017 - 07.2023
- Perform client intake by entering demographic data
- Multitask and fast pace environment
- Schedule appointments
- Print vouchers
- File documents
- Run reports
- Maintain inventory
- Interpret as needed
- Triage Window
- Data Intake
- Scanning
- Verifying Documents
- Updating Information
- GA Gateway
- Call center as needed
- Mail Vouchers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Receptionist
Greene Ford
01.2017 - 03.2017
- Answer and Direct Calls
- Take Messages
- Greet Visitors
Front Desk/Call Center
Dental Now 14
08.2016 - 01.2017
- Responsible for answering multiple calls and assist patients with initial assessment of treatment
- Schedule appointments for five doctors at two separate locations
- Check in patients
- Scan insurance and document information
- Take payments
- Check and return missed calls
Education
High School Diploma -
Lanier Career Academy
Gainesville, GA05.2013
Skills
- Building relationships
- Problem-solving skills
- Customer Service
- Time Management
- Credit and cash payments
- Microsoft Office
- Front Desk Management
- Documentation
- Oral and written communications
- Clerical duties
- Administrative Support
- Mail and packages
- Registration processing
- Registration
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- Data Entry Proficiency
- Self Motivation
- Bilingual English/Spanish
- Insurance verification
- Appointment scheduling
- Conflict resolution
- Verbal and written communication
- Phone etiquette
- Flexible schedule
- Customer service
Timeline
Patient Service Representative
Ankle And Foot Centers of America
09.2024 - Current
Front Desk Specialist
Georgia Highlands Medical Services
08.2023 - 08.2024
Customer Service Representative 3
Hall County District 2 Public Health (WIC)
04.2017 - 07.2023
Receptionist
Greene Ford
01.2017 - 03.2017
Front Desk/Call Center
Dental Now 14
08.2016 - 01.2017
High School Diploma -
Lanier Career Academy
Similar Profiles
Tamika ArnoldTamika Arnold
Patient Services Representative Trainer at Ankle and Foot Centers of AmericaPatient Services Representative Trainer at Ankle and Foot Centers of America
Megan BeckleyMegan Beckley
Medical Assistant at Pinnacle Foot and Ankle Centers LLCMedical Assistant at Pinnacle Foot and Ankle Centers LLC
Kristina PittsKristina Pitts
Surgery Benefits Coordinator at Ankle and Foot Centers of GeorigaSurgery Benefits Coordinator at Ankle and Foot Centers of Georiga