Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Work Availability
Work Preference
Websites
Timeline
Generic
Erika Verdi

Erika Verdi

Raleigh,,NC (Open To Relocation)

Summary

Award-winning, tenured, and driven Senior Account Manager dedicated to delivering exceptional customer experiences in various markets. Through strategic planning, effective communication, and adept negotiation skills, consistently cultivates fruitful client and partner relationships that propel organizational success. Looking to contribute expertise, teamwork, and exceptional communication in a dynamic sales environment

Overview

10
10

Years of Sales Experience

1
1
Certification

Work History

Senior B2B Account Manager

Circle K Pro
Raleigh, NC
04.2024 - Current
  • Develop and execute strategic sales plans to achieve sales targets and objectives
  • Identify and pursue new business opportunities through prospecting, cold calling, and networking
  • Build and maintain strong relationships with key decision-makers and influencers within target accounts
  • Provide ongoing support and assistance to customers to ensure satisfaction and retention
  • Prepare and present regular sales reports and forecasts to management, highlighting achievements, challenges, and recommendations for improvement
  • Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and differentiation

Sales and Business Operations Specialist

Varonis
Raleigh, NC
02.2023 - 04.2024
  • Operated within SaaS company guidelines and basic compliance.
  • Conducted full Sales Ops lifecycle, including PO processing in SalesForce, quoting, billing, and license delivery in NetSuite
  • Responsible for day-to-day processes within Sales and Marketing Operations serving as a contact to 10 specific territories
  • Facilitated communication of revisional information and PO requirements across deal desk, finance, legal, sales, and corporate management.
  • Performed heavy database reconciliation between three systems, Billing, CRM, Licensing (On-prem, Cloud, Perpetual, SaaS, Test & Product Environment)
  • Participated in UAT testing for system bugs, improvements, new system rollouts, discovering 32% of the identified flaws.

Optician/ Optical Sales and Trainer

MyEyeDr
Raleigh and Various, NC
07.2020 - 02.2023
  • Engaged actively with patients to understand their specific needs, fostering enduring trust-based connections; expertly advised on personalized eyewear solutions including frames, lenses, and contacts.
  • Consistently delivered outstanding results by consistently meeting or exceeding sales goals on a monthly and yearly basis
  • Acquired state level proficiency in lens material, bifocals, trifocals, progressives, single vision, various coatings, and frame materials/manufacturers
  • Conducted comprehensive training for sales process, product knowledge, and optical expertise for new employees
  • Proficient in medical billing, retrieving authorizations, and interpreting and relaying insurance benefits to patients (VSP, Spectera, Eyemed, CEC, Humana, BCBS, Cigna, Superior/Versant, Davis Vision)
  • Collaborated with various frame and contact lens reps to identify office requirements, discover doctor's prospective advancements, and incorporate cutting-edge technology to deliver dependable patient care.
  • Scheduled office visits, comprehensive exams, diabetic exams, visual fields, rechecks, and insertion/removal training.

Real Estate Inspection and Sales Specialist

Arrow Exterminators
Raleigh, NC
01.2019 - 03.2020
  • Drove sales by actively engaging customers, utilizing suggestive selling techniques, and demonstrating in-depth knowledge of products
  • Analyzed data from warm and cold leads obtained post-acquisition of the Raleigh office.
  • Established strong connections with multiple home inspection companies in the greater Triangle area, effectively conveying our offerings to enhance their business processes.
  • Participated in regular training programs covering a range of pests, treatments, and treatment strategies while effectively communicating these updates to clients.
  • Facilitated weekly morning sales meetings, communicating objectives for the week/month/quarter, strategizing, and fostering team cohesion.

Senior Solutions Sales Specialist

Verizon
Raleigh, NC
03.2018 - 12.2018
  • Analyzed customer needs and recommended appropriate products or services.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Provided technical support for users experiencing difficulties with software applications.
  • Conducted cold calls to generate new business leads.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Tracked competitor activities, products, services, and prices.

Education

Business Management -

University of North Carolina at Charlotte

Skills

  • Microsoft Office
  • Salesforce
  • Pipeline Management
  • Strategic Planning
  • Customer Portfolio Management
  • Client Relations
  • Coupa
  • Netsuite
  • Google Applications
  • SaaS Products

Certification

Salesforce Sales Operations Professional Certificate, 2023

Affiliations

Member of Personal Development Committee - Circle K Pro

  • Assess the effectiveness of existing professional development programs and initiatives, including workshops, seminars, and courses for certifcates/licenses.
  • Conduct surveys and gather feedback to identify the professional development needs and interests of staff members.
  • Work closely with other committees, departments, and external partners to enhance and integrate professional development opportunities across the organization.

Member of Culture Committee - Circle K Pro

  • Develop and implement programs and events that promote and reinforce the organization's core values and culture.
  • Promote cultural initiatives and communicate effectively with staff to ensure awareness and participation.
  • Stay informed about best practices and emerging trends in workplace culture and employee engagement to ensure the effectiveness of initiatives.

Member of Team Lunch and Support Committee- Circle K Pro

  • Organize and coordinate team lunch events, including logistics such as venue selection, catering, and scheduling.
  • Communicate upcoming events and initiatives to team members through various channels to encourage participation and engagement.
  • Gather feedback from team members about lunch events and support initiatives to continually improve and adapt the programs.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionPaid time off401k matchPersonal development programsTeam Building / Company RetreatsPaid sick leave4-day work week

Timeline

Senior B2B Account Manager

Circle K Pro
04.2024 - Current

Sales and Business Operations Specialist

Varonis
02.2023 - 04.2024

Optician/ Optical Sales and Trainer

MyEyeDr
07.2020 - 02.2023

Real Estate Inspection and Sales Specialist

Arrow Exterminators
01.2019 - 03.2020

Senior Solutions Sales Specialist

Verizon
03.2018 - 12.2018

Business Management -

University of North Carolina at Charlotte
Erika Verdi