Erika Vergara
Perris,CA
Summary
Dynamic and compassionate professional with a proven track record in delivering exceptional care and support at Desire Home Care. Expertise in providing care for elderly clients and children with special needs, including proficiency in first aid and CPR. Strong relationship-building skills, demonstrating an ability to enhance clients' quality of life through dedicated service and effective problem-solving. Proven ability to excel in multitasking across diverse roles, contributing to improved customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
Desire Home Care
2023.01 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Engaged in playtime activities with my children clients
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with bathing, dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Host
Black Bear Diner
2022.06 - 2022.12
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cashier
Cardenas Markets
2022.01 - 2022.07
- Welcomed customers and ensured they felt comfortable and valued.
- Delivered exceptional customer service to enhance the dining experience.
- Prepared meals according to customer preferences and specifications.
- Processed transactions efficiently and accurately.
- Crafted fresh agua frescas for customers.
- Maintained cleanliness and organization of the kitchen area.
- Promoted special offers and menu items to customers.
- Concluded each interaction by wishing customers a great day.
Cashier
Mother's Nutritional Center
2019.11 - 2020.11
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by transporting their groceries to their vehicles.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Arts - Social Sciences
California State University San Marcos
333 S Twin Oaks Valley Rd, San Marcos, CA 9209605.2024
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Emotional Support
- Relationship Building
- Flexible Schedule
- Verbal and written communication skills
- First aid and safety
- Dementia Care
- Special Needs Care
- Case Management
- Disability Support
- Fast Learner
- Critical Thinking
- First Aid Certification
- Childcare experience
- CPR Certification
Certification
- Adult and Pediatric First Aid/CPR/AED
References
- Marylou Gonzalez (EOP Counselor at CSUSM) 760-750-4898
- Britney (Human Resources at Desire Home Care) 951-319-7552
- Anne Salazar 760-520-9843
- Maria Jimenez 714-492-4454
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Caregiver
Desire Home Care
2023.01 - Current
Host
Black Bear Diner
2022.06 - 2022.12
Cashier
Cardenas Markets
2022.01 - 2022.07
Cashier
Mother's Nutritional Center
2019.11 - 2020.11
Bachelor of Arts - Social Sciences
California State University San Marcos
- Adult and Pediatric First Aid/CPR/AED
Similar Profiles
Laura CastroLaura Castro
Care Coordinator at Desire Home CareCare Coordinator at Desire Home Care
Lucila MoralesLucila Morales
Respite Caregiver at Desire Home CareRespite Caregiver at Desire Home Care
KRISTEN CHANKRISTEN CHAN
Special Needs Child Caregiver at Desire Home CareSpecial Needs Child Caregiver at Desire Home Care