Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Erika Viera

Miami Lakes,FL

Summary

Food service professional proficient in FOH and BOH operations. Experienced team leader with excellent staff management skills. Driven attitude with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of success..

Overview

9
9
years of professional experience

Work History

Amazon FBA Seller

Self Employed
08.2020 - Current
  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
  • Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
  • Increased product sales by optimizing Amazon listings with keyword research and market analysis.
  • Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
  • Managed inventory levels to ensure stock availability and minimized storage fees.
  • Utilized Amazon FBA tools to optimize product listings, improving search rankings and increasing conversions.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Negotiated terms with suppliers to secure discounts and promotional opportunities.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Established relationships with suppliers to increase online product offerings.
  • Researched and developed new products to meet customer demands.

Server

Clevelander
06.2019 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Bottle Server

Clevelander
06.2019 - 08.2020
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
  • Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
  • Mastered menu knowledge, allowing for accurate order-taking and speedy service.
  • Maintained a clean and organized table area for optimal customer satisfaction.
  • Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.
  • Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
  • Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
  • Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
  • Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Sales Agent

Seduction Cosmetic Center
08.2018 - 01.2019
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Hostess

Norman's Tavern
10.2017 - 01.2018
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Opened and closed seating sections according to volume of guests.

To-Go Server

Flanigans
02.2016 - 08.2019
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
  • Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
  • Participated in weekly team meetings, offering insights to improve to-go service operation.
  • Assisted in inventory management, helping to minimize waste and ensure availability of popular items.

Hostess

Flanigans
02.2016 - 08.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, and greeting guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.

Education

Miami Beach Senior High
South Beach
06.2019

Skills

  • Inventory Replenishment
  • Amazon FBA Analytics
  • Product Sourcing
  • Strong Work Ethic
  • Exceptional Customer Service
  • Cash Handling
  • Professional Appearance
  • Hospitality Service Expertise
  • Safe Food Handling
  • Marketing
  • High-Volume Dining
  • Food Running
  • Quality Control
  • Tableside Etiquette

Additional Information

In addition to my professional experience, I am dedicated to community service, which has significantly contributed to my leadership development. Each holiday season, I volunteered with the local police department, working to enhance community safety and engagement. I also actively support Special Olympics Florida, where I contribute to organizing and facilitating events that uplift and empower athletes with intellectual disabilities. Furthermore, I was involved in an anti-bullying program for four years, collaborating with schools and community organizations to promote a positive and inclusive environment. These experiences have honed my skills in teamwork, communication, and problem-solving, all of which are essential for effective management. My commitment to service has reinforced my ability to lead with empathy, resilience, and a strong sense of community responsibility. In addition to my community service I have also studied hospitality and tourism.

Languages

English
Full Professional
Spanish
Full Professional
Portuguese
Limited Working

Timeline

Amazon FBA Seller

Self Employed
08.2020 - Current

Server

Clevelander
06.2019 - 08.2020

Bottle Server

Clevelander
06.2019 - 08.2020

Sales Agent

Seduction Cosmetic Center
08.2018 - 01.2019

Hostess

Norman's Tavern
10.2017 - 01.2018

To-Go Server

Flanigans
02.2016 - 08.2019

Hostess

Flanigans
02.2016 - 08.2019

Miami Beach Senior High

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Erika Viera