ERIKA M. VIGIL
San Antonio,TX
Summary
Customer service professional with a strong focus on problem resolution and effective communication. Achievements include enhanced service quality and increased customer satisfaction through collaboration and attention to detail. Proficient in documentation accuracy and conflict resolution, delivering exceptional support in high-pressure environments. Skilled in multitasking and time management, dedicated to creating positive customer experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supply Management Team
Medtronic Diabetes
San Antonio, TX
08.2016 - 06.2018
- Streamlined communication with patients, physicians' offices, and medical insurers to uphold necessary documentation for successful claims management.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Member Contact Center
Security Service Federal Credit Union
San Antonio, TX
10.2011 - 11.2015
- Resolved member inquiries regarding account details, Certificate of Deposit, and loan rates.
- Promoted high customer satisfaction by delivering knowledgeable and friendly service.
- Identified customer needs promptly to enhance service quality.
- Provided exceptional support to customers through effective phone communication.
- Assisted co-workers with senior-level assistance to ensure smooth operations.
AT&T Customer Service Agent
West Corporationt
San Antonio, TX
01.2007 - 07.2011
- Resolved customer inquiries regarding products and services via phone, email, and chat.
- Documented customer interactions accurately in internal systems.
- Handled escalated calls with professionalism and empathy to ensure satisfactory resolutions.
- Educated customers on products and services to enhance understanding and usage.
- Maintained high levels of customer satisfaction through timely and accurate responses.
- Managed high volumes of inbound and outbound customer calls efficiently.
- Answered incoming calls promptly while adhering to company standards.
- Attended training sessions regularly to remain informed on new offerings.
Sales Associate / Cashier
Melrose
San Antonio, TX
03.2006 - 02.2009
- Assisted customers with product selection and provided knowledgeable recommendations.
- Managed inventory levels to ensure product availability and organization.
- Collaborated with team members to create engaging store displays.
- Processed sales transactions accurately and efficiently at the register.
- Resolved customer inquiries and issues to enhance shopping experience.
- Maintained cleanliness and orderliness of the sales floor and merchandise areas.
- Participated in training new staff on store policies and procedures effectively.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service Agent
West Corporation
San Antonio, TX
02.2002 - 06.2005
- Assisted customers with inquiries and resolved issues promptly.
- Documented customer interactions accurately in the system.
- Collaborated with team members to enhance service quality.
- Answered incoming calls promptly and professionally within company standards.
- Resolved customer complaints quickly and efficiently.
- Managed high-volume of inbound and outbound customer calls.
Education
Aesthetic Injector - Aesthetics
My Spa Live
San Antonio, TX06-2024
Basics -
San Antonio College
TX05.2008
High School Diploma -
George I. Sanchez High School
TX05.2007
Skills
- Customer service and support
- Documentation accuracy
- Problem resolution
- Service quality improvement
- Communication skills
- Team collaboration
- Call handling efficiency
- Attention to detail
- Conflict resolution
- Customer satisfaction focus
- Active listening
- Multitasking and prioritization
References
- Lizette Maturin, 210-265-9494, AHI / Payroll Admin.
- Zaira Jasso, 210-605-6101, Vision Works
- Clara Santillan, 210-559-5050, General Air HVAC
Certification
- Aesthetic Injector 2024
Languages
Spanish
Native/ Bilingual
Timeline
Supply Management Team
Medtronic Diabetes
08.2016 - 06.2018
Member Contact Center
Security Service Federal Credit Union
10.2011 - 11.2015
AT&T Customer Service Agent
West Corporationt
01.2007 - 07.2011
Sales Associate / Cashier
Melrose
03.2006 - 02.2009
Customer Service Agent
West Corporation
02.2002 - 06.2005
Aesthetic Injector - Aesthetics
My Spa Live
Basics -
San Antonio College
High School Diploma -
George I. Sanchez High School
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