Erika Villada Figueroa
Portland,OR
Summary
I am a first generation Mexican- American raised in Portland OR. I enjoy cooking, being with my family and friends, listening to music and playing video games for countless hours.I have been working in the veterinary industry for 8 years now. Over that time, I have learned much more than just just veterinary and reception skills. With a lot of hard work and becoming a leader, I have become the backbone of a small team. It has introduced me to taking on administrative duties and more responsibilities. From bookkeeping, inventory management, ordering supplies, adjusting pricing to products and services, to even interviewing potential employees. I also have gained experience from transitioning our clinic to another location, with a new business model that has become successful. I have 15 years of customer service experience with a strong willingness to learn and contribute.I have lived one of my dreams by working in the veterinary industry. Having learned these new skills, I feel I am ready to move on. I would love to live another of my dreams, by working for Nintendo.
Overview
8
8
years of professional experience
Work History
Veterinary Technician/Administrative Assistant
Hawthorn Veterinary Clinic
Portland , OR
01.2018 - Current
- Performed physical examinations and collected patient histories.
- Educated pet owners on animal care and wellness practices.
- Collaborated with team members to ensure high-quality patient care.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Utilized scheduling software to manage appointments and deadlines effectively.
- Provided training and support to junior staff on scheduling protocols and tools.
- Scheduled and confirmed appointments.
- Customer service: Answering phone calls and emails
- Created monthly employee schedule.
- End of Day income reports.
- QuickBook experience.
- Prepared financial reports, such as balance sheets, income statements, and statement of cash flows.
- Provided customer service regarding billing inquiries.
- Assisted in payroll processing by verifying employee timecards and calculating hours worked.
- Communicated with vendors to resolve discrepancies and ensure timely payments.
Education
Veterinary Assisting Certificate - Veterinary Science
Carrington College
Portland03-2018
High School Diploma -
Benson High School
Portland06-2013
Skills
- Inventory management
- Payroll processing
- Attention to detail
- Client education
- QuickBooks management
- Customer relationship management
- Appointment coordination
- Vendor communication
- Employee training
- Financial reporting
Languages
Spanish
Professional
Timeline
Veterinary Technician/Administrative Assistant
Hawthorn Veterinary Clinic
01.2018 - Current
Veterinary Assisting Certificate - Veterinary Science
Carrington College
High School Diploma -
Benson High School