Erika Vitela
Bernalillo,NM
Summary
With a proven track record at the University of New Mexico, I excel in streamlining operations and enhancing productivity through effective policy enforcement and interpersonal communication. Demonstrating a blend of administrative mastery and customer service excellence, I've significantly contributed to operational success, showcasing both hard and soft skills essential for high-stakes environments.
Overview
12
12
years of professional experience
Work History
Executive Assistant to the Department Chair
University of New Mexico, School of Medicine
Albuquerque, NM
03.2023 - Current
- As the Executive Assistant to the OB/GYN Chair, I organize and manage her complex calendar of appointments, meetings, and travel arrangements. I coordinate with internal departments on a regular basis to ensure efficient functioning of day-to-day operations. I also prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff. One of my duties is to provide administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities. This position also taught me to monitor incoming emails and respond accordingly in a timely manner. I assist in developing policies and procedures pertaining to office administration matters. I do this with data entry into various software programs, including MS Excel spreadsheets. An exciting part of my job is assisting in organizing conferences, seminars, and other events. I greet visitors warmly upon arrival at the office premises. I also maintain company confidence and protect business operations by keeping sensitive information confidential.
Certified Medical Assistant
UNM Medical Group – South Campus Athletics
Albuquerque, NM
09.2022 - 03.2023
- At the UNM Athletics clinic, we were responsible for the medical support and treatment of the athletes at the University of New Mexico. This fun and unique position allowed me to utilize all of my clinical and administrative skills, which I used in the past, all in one position. As a small team of two, the registered nurse and I worked independently to provide medical care, in addition to logistical support, to our patients. This is where my organizational skills, time management, and attention to detail, as an employee, were of utmost importance. One unique skill I have acquired with this position, in addition to my clinical duties, is enrolling our patients in the state Medicaid program and financial assistance. I was also responsible for entering and managing provider referrals to certain specialties outside of the University. When our providers suggested surgery for one of our patients, I helped facilitate surgery scheduling, as well as providing pre-op instructions and ensuring they receive their post-op medications ahead of time. We worked closely with the athletic trainers and coaches to ensure proper continuity of care. I believe the work we did at this facility was a big contribution to the success if our athletes
Office Supervisor
UNM Medical Group – CRH
Albuquerque, NM
03.2022 - 04.2022
- As Office Supervisor at The Center for Reproductive Health, I maintained all my administrative duties as an MA, in addition to new responsibilities at the front desk. This included greeting patients with a positive and welcoming attitude, effectively registering, collecting, and posting payments, and organizing charts and medical records. Verifying insurance and providing funding information were daily duties. I was responsible for investigating billing errors on the back end as they come in from our data analysts. I answered multi-line phones, took messages in an orderly fashion. As a master scheduler, I added or removed appointment slots to help the clinic maintain a steady flow. I worked closely with our OBGYN and Family Practice providers to build, change, or cancel templates and schedules. I completed batch reports, prior authorizations, and claim investigations. I assisted in interviewing and hiring support staff and managed staff schedules and timesheets in conjunction with our clinic manager. I also trained support staff in programmatic and administrative activities, as appropriate. I worked closely with our manager to perform additional duties, as assigned.
Medical Assistant
UNM Medical Group – CRH
Albuquerque, NM
11.2017 - 02.2022
- As a Medical Assistant, I was responsible for ordering both office and medical supplies from multiple vendors while staying within budget. I worked very closely with leadership to ensure that PDSAs are completed. I covered our clinic manager with both provider and staff schedules. I was responsible for training new employees in multiple departments. My clinical skills included, but are not limited to, drawing blood, performing lab testing, giving injections, starting IVs, administering medications, setting up and assisting in procedures, as well as stocking rooms and pharmacy.
Patient Care Technician
UNMH Labor and Delivery/OB Triage
Albuquerque, NM
04.2017 - 11.2017
- As a night PCT on L&D, I was responsible for many front desk duties. These include registering patients, verifying insurance, and scheduling appointments for epidurals, fetal testing, induction of labor, cesarean sections, versions, D&Es, and D&Cs. I assisted the OB techs in stocking and cleaning rooms. I put in the food order for the day shift team. In OB Triage, I was responsible for the same front desk duties, along with patient triage. I would take vitals, perform POC testing, and blood draws. I would enter charges at the end of every visit for services received.
Medical Assistant
First Choice Community Healthcare
Albuquerque, NM
03.2014 - 04.2017
- As an MA at FCCH SVC my daily responsibilities included providing clinical support to physicians and nurses
- Duties include but are not limited to referrals scheduling outside appointments, registration verifying insurance, laboratory drawing blood and checking quality controls and pharmacy checking refrigerator temperatures and checking expired medications
- Working with Medical Directors Dr
- Chavez and Dr
- Crespin, I gained an incredible number of organizational skills by working on schedule perimeters, keeping lists of patients who need to come back, and doing pre-work chart audits for next day appointments to keep workflow running smoothly
Federal Work/Study-Administrative Support
Brookline College
Albuquerque, NM
01.2013 - 01.2014
- As an administrative work study, I worked in the financial aid department, handling back office duties, including filing, scanning, shredding, copying, and requests to see students. I would report grades, and in other departments as needed. Performing reception duties, including answering and transferring phone calls, greeting and directing visitors, and providing information when requested.
Education
Emergency Medical Technician – (Basic) -
Central New Mexico Community College
Albuquerque, New Mexico01.2018
Medical Medical Assistant Diploma -
Brookline College
Albuquerque, New Mexico01.2014
High School Diploma -
West Mesa High School
Albuquerque, New Mexico01.2013
Skills
- Policy enforcement
- Customer Service-oriented
- Employee payroll timesheets
- Staff scheduling and rotation
- Medical supplies inventory and purchasing
- Referrals management and prior authorization processing
- Interpersonal communication
- Bilingual medical interpretation
- Insurance verification and eligibility
- Payment posting and batch reporting
Professionalreferences
- Kathy Martinez, Clinic Manager, UNM Medical Group Center for Reproductive Health & South Campus Athletics, (505) 677-6767
- Lisa Connelly, Office Supervisor, UNM Medical Group South Campus Athletics, (505) 220-0445
- Dr. Amber Truehart, Medical Director, UNM Medical Group Center for Reproductive Health, (505) 925-4455
Certificationsandlicensing
- Certified Medical Assistant, 12/2022, 12/2023
- Nationally Registered Emergency Medical Technician – (Basic), 06/2018, 03/2024
- CPR Certification, 06/2021, 06/2023
- Bilingual Medical Interpreter, 01/2016, No Expiration
Timeline
Executive Assistant to the Department Chair
University of New Mexico, School of Medicine
03.2023 - Current
Certified Medical Assistant
UNM Medical Group – South Campus Athletics
09.2022 - 03.2023
Office Supervisor
UNM Medical Group – CRH
03.2022 - 04.2022
Medical Assistant
UNM Medical Group – CRH
11.2017 - 02.2022
Patient Care Technician
UNMH Labor and Delivery/OB Triage
04.2017 - 11.2017
Medical Assistant
First Choice Community Healthcare
03.2014 - 04.2017
Federal Work/Study-Administrative Support
Brookline College
01.2013 - 01.2014
Emergency Medical Technician – (Basic) -
Central New Mexico Community College
Medical Medical Assistant Diploma -
Brookline College
High School Diploma -
West Mesa High School
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