Erika Wall
Newport Beach,CA
Summary
Experienced Credentialing Specialist adept at conducting application reviews and improving organizational efficiency. Excellent relationship-building, problem-solving and communication skills. Committed to adhering to regulations and procedures.
Overview
7
7
years of professional experience
Work History
Credentialing Specialist II
Aya Healthcare
02.2022 - 02.2024
- Achieved and exceeded Key Performance Indicators (KPIs) with minimal overtime (98% KPI stats), maintaining strong sense of urgency to meet established deadlines and start dates
- Provided high-level customer service by assisting candidates through compliance process, ensuring all requirements were met by document due date.
- Acted as liaison between internal and external parties, fostering trust and effective communication to streamline credentialing processes
- Demonstrated ability to independently manage workload and cover for other Credentialing Specialists when needed, ensuring seamless operations
- Contributed to departmental and process improvements by implementing solutions and de-escalating difficult situations, maintaining candidate focus with minimal supervision
Administrative Assistant
Kahoalii Real Estate
06.2019 - 12.2021
- Managed incoming email, calls, texts (60+ requests per day)
- Client Liaison/Customer service/Managing expectations
- Video recording/editing/upload - Managed four social media platforms
- Real Estate and property research, MLS – Data, CRM Software platform - Client/Database management
- Email Management organization and responses, Excel tracking sheets, invoices, data entry, Produced and executed marketing materials.
Mentor
Boys & Girls Club
08.2017 - 12.2020
- Supervised & instructed a class of over 30 students throughout the year, and effectively managed over 15 kindergartners during summer sessions, including on field trips, ensuring a safe enriching environment.
- Go-to staff member for all tech-related improvements and issues
- Served as positive role model for children through appropriate dress, speech, and attitude
- Support students in making positive behavior choices and implemented disciplinary measures when appropriate
- Spearheaded improvement to login/out process using "The Receptionist" & iPads to make it convenient for parents
- Provided homework assistance, academic enrichment, and fitness through curriculum and materials provided by company
Education
Bachelor of Science - Business Administration
W. P. Carey School of Business, Arizona State University
Tempe, AZ11.2024
Associate of Science - Business Administration
Orange Coast College
Orange County, CA06.2021
Skills
- DocuSign
- Organizational Skills
- HIPAA Compliance
- Photoshop
- Trello/MailChimp/Zapier
- Microsoft products
- Google Suite
- CRM Software
- Project Management
- Regulatory Compliance
Accomplishments
Projects done during my time at Aya Healthcare:
- Sutter Lab Guide
I created a custom PDF diagram for the tickets team to attach our lab authorizations. The documents would then be used to help Urgent Cares fill out questionnaires. Improving the work flow between our two companies.
- Minnesota Work Disruption
I created a infographic to help the Minnesota Work Disruption team understand the process of clearing travelers by using a guide
Leadership Experience
- Volunteer Work, Boys & Girls Club, Newport Beach, CA, 01/2017 - 08/2017, Volunteered 400 hours at the Newport Beach location for community service, then was hired at the branch
- CDM Home Tour, Corona Del Mar High School, Newport Beach, CA, 09/2017 - 05/2019, Helped with the technical side of the only CDM High School fundraiser – making sure all third party ads were organized and accounted for
- Soccer Special Ed Support, GU16 SoCal Soccer Team, Newport Beach, CA, 09/2015 - 02/2016, Dedicated every other weekend to helping special needs kids play soccer We also guided them on cleaning up after themselves as well as develop manners
Timeline
Credentialing Specialist II
Aya Healthcare
02.2022 - 02.2024
Administrative Assistant
Kahoalii Real Estate
06.2019 - 12.2021
Mentor
Boys & Girls Club
08.2017 - 12.2020
Bachelor of Science - Business Administration
W. P. Carey School of Business, Arizona State University
Associate of Science - Business Administration
Orange Coast College
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