Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch a career while achieving company goals. I have extensive experience as a personable and dedicated Customer Service Representative. I'm a solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Hi, I’m
Erika Wallis
Colorado Springs, COLORADO, US,Colorado
Summary
Overview
12
years of professional experience
Work History
H-E-B GroceryLeague City, TX
Cosmetic Rep/Cashier
06.2013 - 08.2014
Job overview
- Participated in the operation of the cosmetic department for a large grocery store
- Also performed duties of a cashier as needed for the front end of the grocery store.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card and automatic debit.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific cosmetic products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained productive relationships with fellow employees.
- Offered customers carry-out service at completion of transaction.
Marie Christine’s Dance and FitnessColorado Springs, CO
Social Media Manager
09.2019 - 06.2020
Job overview
- Managed social media accounts for a business owner
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such Instagram, Facebook, and Pinterest.
- Managed the daily operations of all assigned social media accounts.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Ensured compliance with company policies when publishing content online.
- Designed promotional materials using graphic design software applications.
Vision 29:11Friendswood, TX
Personal Assistant
08.2014 - 08.2019
Job overview
- Assisted in the smooth and seamless operation of a home office for business owner.
- Managed office supplies inventory and placed orders when necessary.
- Sorted mail received daily for distribution throughout the office.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Performed various clerical tasks and organized office areas to promote productivity.
- Maintained customer correspondence through texts, phone calls, and email.
- Organized work projects around client's house.
- Provided assistance communicating and obtaining information from customers.
Friendswood Family Chiropractic Clinic
Receptionist/Chiropractic Assistant
08.2011 - 09.2012
Job overview
- Maintained patient records and updated information in the electronic health record system.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Scheduled appointments for patients both in person and over the phone.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Ensured cleanliness of equipment used during treatments.
- Answered patient questions regarding their care plan or billing inquiries.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Self-employeedColorado Springs, CO
Homeschool Educator
06.2020 - Current
Job overview
- Developed individualized lesson plans for each student based on their learning styles, abilities and interests.
- Created stimulating activities to reinforce the instruction of core curriculum topics such as math, science and language arts.
- Assessed student progress through regular testing and observation.
- Organized field trips to local museums or libraries for further exploration of subject matter.
- Planned hands-on activities such as experiments, simulations, projects, and presentations to engage students in the learning process.
- Attended workshops and conferences related to teaching methods or innovative approaches in homeschool education.
- Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
- Oversaw yearly budget to effectively purchase needed supplies, resources and memberships for children's educational needs.
Education
Knowadays Academy (formerly Proofreading Academy)
Proofreading and editing
University Overview
Telos Homeschool Academy
High School Diploma
University Overview
Skills
- Customer service experience
- Communication and intrapersonal skills
- Excellent time management abilities
- Typing skills include typing speed of 55 wpm and knowledge of 10-key
- Proofreading and mechanical editing training through Knowadays (formerly Proofreading Academy)
- Cash Register Operation
- Customer Service
- Inventory Management
- Conflict Resolution
- Customer Service Excellence
- Organization skills
- Data entry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Homeschool Educator
Self-employeed
06.2020 - Current
Social Media Manager
Marie Christine’s Dance and Fitness
09.2019 - 06.2020
Personal Assistant
Vision 29:11
08.2014 - 08.2019
Cosmetic Rep/Cashier
H-E-B Grocery
06.2013 - 08.2014
Receptionist/Chiropractic Assistant
Friendswood Family Chiropractic Clinic
08.2011 - 09.2012
Knowadays Academy (formerly Proofreading Academy)
Proofreading and editing
Telos Homeschool Academy
High School Diploma
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