Summary
Overview
Work History
Education
Skills
Timeline
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Erika Ware

Erika Ware

Littleton,MA

Summary

A proven leader and proficient communicator with expertise in event planning and brand marketing, as evidenced by her successful internships at Saphire Event Group and The DoubleTree By Hilton. Demonstrated great negotiating and problem-solving abilities while excelling in raising brand awareness and customer satisfaction. Dramatically raised service standards at Market Basket by promoting teamwork and providing training to over 15 staff.

Overview

7
7
years of professional experience

Work History

Intern

The DoubleTree By Hilton
01.2024 - 04.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Attended weekly revenue meetings with corporate and learned about the STAR report
  • Took a minimal amount of outside cold calls
  • Received and answered inquiries over the phone
  • Went on the road with the Sales Team and observed their pitch and profession

Intern

Saphire Event Group
05.2023 - 07.2023
  • Shadowed the wedding planner at every wedding.
  • Developed event planning skills and knowledge
  • Helped set up small decorations like candles and centerpieces.
  • Learned more about wedding terminology and the procedure of a wedding.
  • Experienced meetings with the bride and groom before their wedding to discuss menus, guest lists, etc.
  • Welcomed guests into the ceremony space.
  • Assisted in the kitchen when prepping the entrees to be served.
  • Had the opportunity to experience shadowing at 2/4 locations of the company.

Brand Ambassador

Interactions Marketing
01.2023 - 04.2023
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Helped overcome objections by staying resilient and selling numerous market food items
  • Discussed customer needs

Assistant Manager

Market Basket
06.2017 - 12.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Trained 15+ new employees in how to use the cash register and how to communicate with customers.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted cashiers during struggles or confusion throughout the checkout department.

Education

Bachelor of Science - Hospitality Administration And Management

Southern New Hampshire University
Hooksett, NH
05.2024

High School Diploma -

Westford Academy
Westford, MA
08.2020

Skills

  • Teamwork and Collaboration
  • Quick Learner
  • Fast Learner
  • Problem-Solving
  • Organization Skills
  • Leadership
  • Negotiation
  • Customer Service
  • Social Skills
  • Brand Marketing
  • Communication
  • Event Planning

Timeline

Intern

The DoubleTree By Hilton
01.2024 - 04.2024

Intern

Saphire Event Group
05.2023 - 07.2023

Brand Ambassador

Interactions Marketing
01.2023 - 04.2023

Assistant Manager

Market Basket
06.2017 - 12.2020

Bachelor of Science - Hospitality Administration And Management

Southern New Hampshire University

High School Diploma -

Westford Academy

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Erika Ware