Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
Erika Ware
Indianapolis,IN
Summary
Overview
16
years of professional experience
Work History
Integrative Health Specialists
Medical Receptionist/Medical Assistant
09.2022 - Current
Job overview
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Invoiced patients accurately in line with charging guidelines.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
Together Home Care
Home Health Aide
10.2020 - Current
Job overview
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Provided transportation and appointments management.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Pure Home Health Care
Home Health Aide
04.2013 - 11.2019
Job overview
- Listen to patient needs and adjust treatment plan accordingly
- Administer basic medications in accordance with doctor's treatment plan
- Document patient behaviors and report abnormalities to supervisor
- Helped transition patient between bed and wheelchair
- Household choirs
Heritage Christian School
After School Teacher
08.2014 - 12.2018
Job overview
- Check in and out over 50 students
- Observed and monitored children's play activities to promote healthy, safe environment
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies
Cintas Rental Division
Customer Service Representative
08.2007 - 07.2012
Job overview
- Organizational Skills Problem Resolution
- Administrative Support Communications
- Customer contact for over 20 accounts
- Performed customer uniform repairs
- Established customer relationships and trust
Education
MedCertsLivonia, MI
NHA Certification from Phlebotomy
09.2023
University Overview
Kaplan College - IndianapolisIndianapolis, IN
from Medical Assisting
05.2013
University Overview
Avon High SchoolAvon, IN
Diploma from Avon
05.2000
University Overview
Skills
- HIPAA Guidelines
- Healthcare Administrations
- Front Desk Operations
- Teamwork and Collaboration
Timeline
Medical Receptionist/Medical Assistant
Integrative Health Specialists
09.2022 - Current
Home Health Aide
Together Home Care
10.2020 - Current
After School Teacher
Heritage Christian School
08.2014 - 12.2018
Home Health Aide
Pure Home Health Care
04.2013 - 11.2019
Customer Service Representative
Cintas Rental Division
08.2007 - 07.2012
MedCerts
NHA Certification from Phlebotomy
Kaplan College - Indianapolis
from Medical Assisting
Avon High School
Diploma from Avon
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