Summary
Overview
Work History
Education
Additional Information
Timeline
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Erika Watkins

Fairmont

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

23
23
years of professional experience

Work History

Orthodontic Assistant

Comfort Dental
12.2022 - Current
  • Prepare Documents , proper records, take x-rays, photos and impression models for patients' Invisalign treatment, Braces and Dentures.
  • Maintain detailed progress notes for each patient to support continuity of care throughout their treatment plan.
  • Facilitate positive patient experience by addressing concerns and providing empathetic support throughout their treatment journey.
  • Contribute to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
  • Prep examination rooms, sterilized equipment and instruments and maintain appropriate tray setup.
  • Enhance practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
  • Streamline digital imaging process, providing clear and precise images for treatment planning and progress tracking.
  • Pour and shaped molds from impressions and trim molds in grinder.
  • Assist dentist by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings.
  • Record patients' health history, document current symptoms, and pull up records from prior visits for dentist to view and evaluate.

Bank Teller

WesBanco
01.2022 - 12.2022
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Audited fellow teller currency to contribute to dual-control procedures.

Stay at Home Mom /Elderly Caregiver

Self Employed
8 2016 - 12.2021
  • Monitored vital signs, administered medications and tracked behaviors to keep physicians well-informed.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted 2 elderly patients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Refinished cabinets for numerous people

Orthodontic Assistant

Boyles Orthodontics
12.2010 - 06.2016
  • Increased efficiency in office by implementing digital filing for records.
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Prepared patient X-rays and images by uploading to chart for review by dentist.
  • Assisted 3 others daily with more than 80 patients changing wires, bands , making retainers and placing braces.
  • Assisted orthodontists in applying braces, which led to successful treatment outcomes and patient satisfaction

Office Coordinator

J&C Enterprise
06.2010 - 12.2010
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Worked collaboratively with office staff to maintain smooth operations, pulling parts, creating shipping labels and packaging parts.
  • Produced monthly sales reports

Assistant Office Coordinator

Fairmont Physicians
09.2009 - 06.2010
  • Maintained master schedule and set up appointments.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Directed patients daily to exam rooms, fielded questions and prepared for physician examinations.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Personal Trainer

Nautilus Connection
02.2008 - 02.2009
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Assisted in the development of gym-wide events, increasing overall membership engagement.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Collected membership fees and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Office Manager/Medical Asstistant

Alabama Sports Medicine And Orthopedic Center
01.2002 - 02.2008
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Assisted in keeping records and documents needed for surgeon to complete part II certification for American Board of Orthopedic Surgery.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Created organized filing system to manage department documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Taught patients about medications, procedures, and care plan instructions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.

Education

The University of Alabama
Tuscaloosa, AL

Additional Information

White Hall Elementary PTO Vice President 12/2021-current


Timeline

Orthodontic Assistant

Comfort Dental
12.2022 - Current

Bank Teller

WesBanco
01.2022 - 12.2022

Orthodontic Assistant

Boyles Orthodontics
12.2010 - 06.2016

Office Coordinator

J&C Enterprise
06.2010 - 12.2010

Assistant Office Coordinator

Fairmont Physicians
09.2009 - 06.2010

Personal Trainer

Nautilus Connection
02.2008 - 02.2009

Office Manager/Medical Asstistant

Alabama Sports Medicine And Orthopedic Center
01.2002 - 02.2008

Stay at Home Mom /Elderly Caregiver

Self Employed
8 2016 - 12.2021

The University of Alabama

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Erika Watkins