Erika Watlington
Greensboro,NC
Summary
Deputy Clerk with over 4 years of experience in legal support, demonstrating expertise in legal billing, client intake, and legal research. Proven track record of streamlining operations and enhancing team efficiency through meticulous attention to detail. Highly organized with strong data entry, file management, and scheduling skills, contributing to seamless office administration. Committed to fostering collaboration and improving legal service quality while ensuring confidentiality in sensitive information management.
Overview
11
11
years of professional experience
Work History
Deputy Clerk
Alamance County Clerk’s Office
Graham, NC
05.2024 - Current
- Prepare and process criminal case files, including warrants, summonses, and other legal documents
- Ensure all case information is accurately recorded and updated in the court’s case management system
- Assist judges and other court officials during criminal proceedings by managing exhibits, recording court proceedings, and ensuring all necessary documentation is available
- Provide information and assistance to the public regarding criminal cases, court procedures, and schedules
- Respond to inquiries in person, over the phone, and via email professionally and courteously
- Maintain and organize court records, ensuring confidentiality and compliance with legal requirements
- Prepare and distribute court orders, judgments, and other official documents
- Work closely with law enforcement agencies, attorneys, and other stakeholders to coordinate court activities and facilitate the smooth operation of the criminal justice system
- Ensure all actions and documentation comply with local, state, and federal laws, as well as court policies and procedures
Legal Team Assistant (LTA)
Fox Rothschild, LLP
Greensboro, NC
03.2022 - 05.2024
- Resolve billing disputes, ensuring accurate allocation of funds to client numbers.
- Streamline daily legal operations, ensuring a smooth workflow and timely task completion.
- Collaborate with legal professionals, enhancing efficiency in legal billing and administrative duties.
- Manage sensitive client information with the utmost confidentiality, ensuring legal compliance.
- Implemented a new client intake system, boosting data accuracy and privacy.
- Mentored junior staff, fostering a collaborative team environment.
- Enhanced the legal team's productivity by streamlining operations, ensuring on-time task execution.
Paralegal Specialist, Legal Document Generator, Verifier & Loan Specialist
U.S. Small Business Administration
Fort Worth, REMOTE - Contract
09.2021 - 03.2022
- Collaborated across five departments, fostering interdepartmental communication and efficiency
- Spearheaded loan application reviews, ensuring 100% accuracy in legal document verification, and enhancing customer trust
- Boosted loan process efficiency by collaborating with legal teams, directly impacting customer satisfaction
- Managed meticulous records updates, adhering to strict confidentiality, and safeguarding borrower information
- Analyzed compensation data from diverse tax sources to determine loan eligibility, enhancing fairness accurately
- Led a project to digitize loan files, reducing retrieval time by 40%, and enhancing operational efficiency
Human Resources & Assistant Coordinator
Image Masters Beauty Salon
Yanceyville, NC
07.2014 - 07.2021
- Supported the recruitment and onboarding process by coordinating interviews, preparing new hire paperwork, and conducting orientation sessions for new booth renters in the salon
- Maintained accurate and confidential employee records, including schedules, payroll data, and license information
- Assisted in the development and implantation of salon policies and procedures to ensure compliance with state labor laws and industry standards
- Served as a point of contact for employee relations, resolving minor conflicts, and addressing workplace concerns with professionalism and discretion.
- Monitored attendance, time-off requests, and employee performance evaluations, providing updates to the owner.
- Organized team-building activities and wellness initiatives to foster a positive workplace culture
- Managed day-to-day salon operations, including scheduling client appointments, answering inquiries, and coordinating stylist availability.
- Provided exceptional customer service, ensuring a welcoming environment for clients and promptly addressing their needs or concerns
- Handled administrative tasks such as maintaining inventory, ordering supplies, and managing vendor relationships to ensure uninterrupted operations
- Processed financial transactions, maintained accurate records of sales, and prepared monthly reports for management review
- Streamlined office procedures, implementing organizational systems to enhance efficiency and productivity
- Supported salon marketing efforts by creating promotional materials, managing social media accounts, and updating client contact lists
- Supported event planning efforts by coordinating logistics between vendors and staff.
Family & Children’s Medicaid Caseworker Internship
Guilford County Department of Social Services
High Point, NC
01.2021 - 07.2021
- Managed and reviewed Medicaid cases with a detail-focused approach
- Demonstrated analytical skills in recertifying benefits for individuals
- Educated beneficiaries about approval or denial decisions, showcasing supportive communication
- Directed beneficiaries to alternative resources, solving problems for those enrolled in the program
- Maintained comprehensive knowledge of qualification standards, demonstrating authoritative expertise
- Efficiently managed Medicaid recertifications, ensuring timely aid to families in need
- Reviewed and processed complex cases with a keen eye for eligibility details, upholding program integrity
DA's Assistant Internship
Rockingham County Courthouse
Reidsville, NC
08.2020 - 11.2020
- Provided crucial support to the DA during court sessions, ensuring seamless proceedings.
- Managed and organized critical court documents, contributing to efficient case handling.
- Received the top score for performance, reflecting commitment and competency.
- Expanded understanding of the criminal legal process, enhancing problem-solving abilities.
- Played a key role in maintaining the court schedule, positively impacting office productivity.
- Efficiently supported the DA in court, ensuring all necessary documents were prepared, showcasing a keen attention to detail.
- Achieved a 100% approval rating from the DA for impeccable support and organizational skills during high-stakes court cases.
Education
Bachelor of Science - Criminal Justice
North Carolina Agricultural & Technical State University
Greensboro, NC05.2021
Criminal Justice Technology – Law Enforcement Certificate -
Piedmont Community College
Yanceyville, NC08.2014
Skills
- Case Management Proficiency
- Customer Relationship Management
- Legal Document Review
- Document Evaluation
- Case Docketing
- Civil Law Expertise
- Criminal Law Expertise
- Payroll Administration
- Legal Support Services
- Compliance Management
- Bookkeeping
- Digital Marketing
- MS Office Proficiency
- E-filing
- Office Operations Coordination
- DocuSign
- Human Resource Support
- Compliance Management
- Contract Management
- Research
- Operations support
References
- Kayla Pulliam, Esq., Children's Law Center of Massachusetts, 336707898
- Carole Johnson, Image Masters Beauty Salon Owner, 3362645217
Timeline
Deputy Clerk
Alamance County Clerk’s Office
05.2024 - Current
Legal Team Assistant (LTA)
Fox Rothschild, LLP
03.2022 - 05.2024
Paralegal Specialist, Legal Document Generator, Verifier & Loan Specialist
U.S. Small Business Administration
09.2021 - 03.2022
Family & Children’s Medicaid Caseworker Internship
Guilford County Department of Social Services
01.2021 - 07.2021
DA's Assistant Internship
Rockingham County Courthouse
08.2020 - 11.2020
Human Resources & Assistant Coordinator
Image Masters Beauty Salon
07.2014 - 07.2021
Bachelor of Science - Criminal Justice
North Carolina Agricultural & Technical State University
Criminal Justice Technology – Law Enforcement Certificate -
Piedmont Community College
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