Summary
Overview
Work History
Education
Skills
Summaryofqualifications
References
Timeline
Generic

Erika WELCH

Wayne,OH

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

31
31
years of professional experience

Work History

Office Manager

Team H2O Spray
01.2018 - Current
  • Developed and implemented office policies and procedures.
  • Provided administrative support to management team including preparing reports and presentations.
  • Provided training to new hires on office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Shift Supervisor

Starbucks
01.2018 - 01.2023
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Identified areas of improvement within the department and implemented necessary changes.

Fuel Clerk

Kroger
01.2015 - 01.2018
  • Checked fuel levels, replenished stock and ensured proper labeling of products.
  • Maintained cleanliness of the store by sweeping floors, wiping down counters and organizing merchandise.
  • Processed customer payments using cash register or point-of-sale systems.
  • Ensured all company policies were adhered to while providing excellent customer service.
  • Conducted regular safety checks on fuel pumps, dispensers, tanks and other related equipment to ensure compliance with government regulations.

Personal Caregiver

Self Employed
01.2013 - 01.2015
  • Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
  • Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure when necessary.
  • Assessed the physical condition of the client on a regular basis and reported any changes or concerns to supervisor.
  • Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
  • Administered medication as prescribed by physicians in accordance with state regulations.

Breastfeeding Peer

Wood County Health Department
01.2011 - 01.2012
  • Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings.
  • Facilitated group discussions on strategies for successful breastfeeding experiences.
  • Counseled families on the importance of nutrition during lactation.
  • Assisted with creating individualized plans for successful breastfeeding outcomes.
  • Collaborated with healthcare providers to ensure clients were receiving appropriate care and support.
  • Educated clients about the benefits of exclusive breastfeeding for infants up to 6 months old.

Administrative Assistant

Deer Creek Medical Center
Leesville, LA
01.2004 - 01.2006
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Handled confidential documents in an organized fashion according to established protocol.

Marketing Director /Graphic/Web Designer

LordKit.Com
Leesville, LA
01.2001 - 01.2003
  • Developed and implemented a comprehensive marketing strategy to increase brand awareness.
  • Organized promotional campaigns, including social media, print materials, press releases, and website content.
  • Designed and produced marketing collateral for product launches and promotions.

Executive Secretary

Department of Management. MOD Program
BGSU
01.1998 - 01.1999
  • Organized meetings, conferences, and travel arrangements for executives.
  • Maintained filing system for all documents related to executive activities.
  • Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
  • Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
  • Compiled information from multiple sources into concise summaries for review by executive team members.
  • Facilitated communication between executives and other departments within the organization.

Red Cross volunteer

MEDDAC Health Promotion Clinic
Fort Polk, Louisiana
01.1994 - 01.1996
  • Participated in fundraising activities such as bake sales, car washes, and auctions.
  • Developed community outreach programs to promote Red Cross services.

Office of the Chairman; Exec. Secretary

Department of Management. BGSU
BGSU
01.1998
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

Education

Certificate - Digital and Graphic Design

Sessions.edu School of Graphic Design
01.2003

High School - General Studies

Pacific Newport High School
Scranton, PA
01.1995

Central Texas College
Fort Polk, LA

Skills

  • Office Management
  • Organizational Skills
  • Team Supervision
  • Customer Service
  • Precision and Attention to Detail
  • Research
  • Calendar Management
  • Travel Coordination
  • Workflow Optimization

Summaryofqualifications

Trained in business office procedures. Ability to prepare correspondence, invoices, and forms. Prepare bank deposits, reconcile checking accounts, send and receive data with accountants. Possess knowledge of computer operations for word and data processing, including MS Office XP and QuickBooks. Skilled at physician office procedures, including patient screening, scheduling, checking in, and out. Adept at medical transcribing., Ability to cooperate and interact with supervisors, co-workers, subordinates, and general public. Considered a good communicator who is capable of handling administrative, secretarial and receptionist responsibilities, receive and relay messages, gather accurate information, and resolve problems or concerns., Adept at coordinating and scheduling appointments, maintaining records, and filing. Ability to handle associated clerical duties including medical billing, insurance processing, record keeping, bill paying, budget tracking and filing. Possess excellent computer skills with capacity to grasp more advanced programs. Possess working knowledge of food service, retail sales, medical and general office procedures., Skilled in digital and Graphic design using Adobe creative software. Experienced in Logo design, Corporate Identity packages, Sign layout and design, webpage design and structure, magazine and book design as well as extensive experience in forms creation. Familiar with vinyl plotters and printers as well as VinylExpress/Flexi SignPro software.

References

  • Lisa Thompson, Lord Clinic, 337-238-0167
  • Angelle Lord, Lord Clinic, 337-208-4346
  • Karen King, Wood County Health Department, 419-409-0831

Timeline

Office Manager

Team H2O Spray
01.2018 - Current

Shift Supervisor

Starbucks
01.2018 - 01.2023

Fuel Clerk

Kroger
01.2015 - 01.2018

Personal Caregiver

Self Employed
01.2013 - 01.2015

Breastfeeding Peer

Wood County Health Department
01.2011 - 01.2012

Administrative Assistant

Deer Creek Medical Center
01.2004 - 01.2006

Marketing Director /Graphic/Web Designer

LordKit.Com
01.2001 - 01.2003

Executive Secretary

Department of Management. MOD Program
01.1998 - 01.1999

Office of the Chairman; Exec. Secretary

Department of Management. BGSU
01.1998

Red Cross volunteer

MEDDAC Health Promotion Clinic
01.1994 - 01.1996

Certificate - Digital and Graphic Design

Sessions.edu School of Graphic Design

High School - General Studies

Pacific Newport High School

Central Texas College

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