Erika Ray
Salem,OR
Summary
Dynamic Shift Lead Supervisor with a proven track record at Cascadia Pizza Co, excelling in customer service management and team leadership. Recognized for enhancing customer satisfaction and implementing effective sales strategies, I foster a motivated workforce while ensuring compliance with policies and operational excellence. Strong communicator dedicated to continuous improvement.
Overview
9
9
years of professional experience
Work History
Shift Lead Supervisor
Cascadia Pizza Co
Salem, OR
11.2024 - Current
- Ensured adherence to food safety and sanitation standards consistently.
- Trained new staff on company policies and operational procedures.
- Assisted in resolving customer complaints with a focus on service quality.
- Monitored employee performance and provided constructive feedback regularly.
- Assigned tasks to employees based on their abilities, skill levels, and experience.
Shift Lead Supervisor
Basil and Board
Salem, Oregon
04.2022 - 11.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Troubleshot equipment to reduce service calls and downtime.
- Implemented policies and standard operating procedures for continuous improvement.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Leasing Consultant
Prometheus Real Estate Group
05.2021 - 03.2022
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- was top leaser in the whole company in Oregon, Washington, and California for the less than 1 year that I worked here.
Shift Lead Server
Basil and Board
05.2020 - 05.2021
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Bartender/Cocktail Server
Westside Station
10.2017 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
Bartender
Hitchin Post
04.2017 - 09.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
Cheers of Salem
08.2016 - 05.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Education
CNA Certification - CNA
Silicon Valley ROP Center
Fremont, CA06-2008
Some College (No Degree) - Occupational Therapy
Chemeketa Community College
Salem, ORSkills
- Sales Strategies
- Staff Motivation
- Policy Enforcement
- Decision-making capabilities
- Operations Support
- Customer Service Management
- Cash Handling
- Team motivation
- Positive Attitude
- Team Leadership
- POS System Operation
- Strong verbal and written communication
- Effective communication
- Team collaboration
- Microsoft Office
- Document management
- Scheduling appointments
- Data entry
- Customer relationship management
Timeline
Shift Lead Supervisor
Cascadia Pizza Co
11.2024 - Current
Shift Lead Supervisor
Basil and Board
04.2022 - 11.2024
Leasing Consultant
Prometheus Real Estate Group
05.2021 - 03.2022
Shift Lead Server
Basil and Board
05.2020 - 05.2021
Bartender/Cocktail Server
Westside Station
10.2017 - 02.2020
Bartender
Hitchin Post
04.2017 - 09.2017
Bartender
Cheers of Salem
08.2016 - 05.2017
CNA Certification - CNA
Silicon Valley ROP Center
Some College (No Degree) - Occupational Therapy
Chemeketa Community College