Erika White
Raleigh,North Carolina
Summary
Technically and Commercially Astute IT Consultant with Global Experience Digital and analytics professional with Excellent communication and leadership Skills Leading edge, results-oriented IT Professional with a diverse background in strategy development, program delivery, manufacturing, commercial operations, Utilities, ERP implementations, data analysis, training, and technical development in large, multinational companies. Proven experience with influencing senior leaders and managing complex delivery programs through excellent leadership, interpersonal skills, and communication skills (speaks fluent English and Spanish). Competencies include Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Project Manager
AT&T
10.2023 - 05.2024
- Successful delivery of projects worth over $2.5 million, ensuring alignment with strategic goals and budgets.
- Developed and implemented project plans and budgets to ensure successful execution.
- Requested project funding through tools like PRISM and managed budget control and demand through EnterpriseOne.
- Coordinated cross-functional teams to determine timely delivery and compliance with project requirements.
- Managed project lifecycles using tools like Leankit and VIDUR, focusing on iteration schedules, risk management, and financial oversight.
- Liaison between the development team and senior management provided consistent project alignment with business objectives.
- Managed cross-functional teams to achieve project milestones, ensuring timely delivery of high-quality products.
- Established strong relationships with clients through transparent communication practices and exceptional rapport-building skills.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Monitored project progress, identified risks, and implemented corrective measures to achieve success.
- Updated customers and senior leaders on progress and roadblocks.
- Facilitated stakeholder alignment by conducting regular meetings to discuss progress updates, address concerns, and set expectations.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Consistently exceeded client expectations by delivering high-quality projects ahead of schedule and under budget.
AI/LM Ops Offering
IBM
02.2024 - 04.2024
- Co-developed an AI/ML operational Support and maintenance offering service that improved Google's AI system performance by optimizing monitoring and maintenance practices.
- Led design initiatives that created dynamic monitoring framework to reduce AI system downtime by enhancing model reliability and performance.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated with cross-functional teams to identify opportunities for process automation using AI, driving operational efficiency.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects for proof of concept.
- Worked closely with domain experts to refine problem statements and develop accurate representations of complex systems within AI/ML frameworks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated creativity and resourcefulness through thedevelopment of innovative solutions.
- Prototyped potential solutions using rapid experimentation methodologies, accelerating product development timelines.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Implemented business strategies to target new markets effectively.
- Tracked trends and suggested enhancements to challenge and refine the company's product offerings.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Product Owner
AEP
01.2023 - 09.2023
- Led team of 24 Maximo developers and Business System Analysts, demonstrating ability to excel in dynamic and high-pressure environment
- Committed to driving results and fostering a culture of continuous improvement by facilitating the Agile development process, ensuring team remained aligned, motivated, and focused on delivering high-quality results
- Conducted essential ceremonies, fostering collaborative and efficient working environment
- Moreover, played a pivotal role in coaching and mentoring team members to embrace the Agile mindset, which resulted in improved project efficiency and self-sufficiency within the team.
- Managed product backlogs and worked closely with stakeholders to deliver valuable product features.
- Excelled at identifying and removing impediments for the team by addressing issues promptly to maintain productivity and safety standards
- Implemented Jira-based prioritization system that streamlined project management and provided transparency and agility to respond to changing priorities
- Additionally, I planned and executed Ifix updates by ensuring minimal disruption to ongoing work while proactively addressing potential risks and challenges.
- Focused on building critical features upfront to identify constraints and technical challenges.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Developed comprehensive roadmaps outlining product vision, goals, and milestones for successful execution.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
- Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.
- Cultivated strong relationships with key stakeholders by maintaining open communication lines and promptly addressing concerns.
- Owned and prioritized product backlog.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Proactively identified project timelines or deliverables risks, implementing mitigation strategies when necessary.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
- Allocated and approved team resource usage.
- Streamlined project management processes for improved efficiency and timely product delivery.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethic.
Scrum Master
AEP
09.2022 - 12.2022
- Led team of 24 Maximo developers and Business System Analysts, demonstrating the ability to excel in a dynamic and high-pressure environment
- Committed to driving results and fostering a culture of continuous improvement by facilitating the agile development process, ensuring the team remained aligned, motivated, and focused on delivering high-quality results
- Conducted essential ceremonies, fostering a collaborative and efficient working environment
- Coached and mentored team members to embrace an Agile mindset, which improved project efficiency and self-sufficiency within the team.
- Managed product backlogs and worked closely with stakeholders to deliver valuable product features.
- Excelled at identifying and removing impediments for the team by addressing issues promptly to maintain productivity and safety standards
- Implemented a Jira-based prioritization system that streamlined project management and provided transparency and agility to respond to changing priorities
- Additionally, I planned and executed Ifix updates by ensuring minimal disruption to ongoing work while proactively addressing potential risks and challenges.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Led cross-functional teams to complete IT projects successfully.
- Streamlined release processes through close coordination between development teams and operations staff.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Coached teams in Agile practices and provided the necessary training to create a positive mindset toward Agile methodologies.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Regularly assessed and reported progress to stakeholders, maintaining transparency throughout the project lifecycle.
- Resolved conflicts and facilitated open communication among team members, promoting ahealthy work environment.
- Established and enforced project timelines and deadlines.
- Researched current trends to stay knowledgeable in Scrum methods.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Monitored and tracked project progress to support timely completion.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Communicated project updates to stakeholders at all levels.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Used strong analytical and problem-solving skills to develop practical solutions for challenging situations.
Technical Cutover Lead – Workstreams Cyber/Physical Security & Infrastructure
AEP
03.2022 - 07.2022
- Accountable for cutover preparation for the sale of Kentucky operations.
- Worked closely with stakeholders from both companies to accommodate key business objectives of minimizing production loss and maintaining customer business operations during cutover and post-day one.
- Identified potential vulnerabilities in physical security infrastructure, recommending appropriate improvements to fortify defenses against external threats.
- Encrypted data and erected firewalls to protect confidential information.
- Coordinated incident management efforts, effectively minimizing disruptions to daily operations.
- Increased overall facility security by conducting thorough risk assessments and implementing effective countermeasures.
- Participated in cross-functional teams to address security concerns related to facility expansions or modifications, contributing valuable insights on physical security aspects during planning phases.
- Performed risk analyses to identify appropriate security countermeasures.
- Proven ability to develop and implement creative solutions to complex problems.
Established an independent technology consulting firm
Innovartica
06.2016 - 07.2019
- Established independent technology consulting firm focusing on management consulting, service delivery, SAP/ERP upgrades, change management, software validation to ensure US Food and Drug Administration compliance (21 CRF part 11/820), Robotic process automation, and deployment of Robotic Process Automation software using Automation Anywhere.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Conducted comprehensive market research for clients, informing data-driven decision-making processes.
- Provided expert guidance on industry trends, enabling clients to stay ahead of the competition.
Transition Manager
GlaxoSmithKline
04.2015 - 03.2016
- Responsible for Global ERP template deployment, supported project activities, and provided ongoing IT support that aligned with GSK ITIL support processes for GSK's Commercial businesses.
- Wrote, updated, and maintained project documentation.
- Developed solutions to address complex issues and operational gaps.
- Managed multiple simultaneous transitions, ensuring timely completion and minimal disruption to business operations.
- Created methods to integrate functions, optimize processes, and prepare staff through proactive training.
- Developed comprehensive transition plans, outlining roles, responsibilities, timelines, and milestones for successful implementation.
- Monitored and tracked project progress to support timely completion.
- Updated customers and senior leaders on progress and roadblocks.
- Established and enforced project timelines and deadlines.
- Led change management efforts by providing training, support, and guidance to affected employees throughout the transition process.
- Collaborated with stakeholders to define each transition project's objectives, scope, and deliverables.
- Coordinated with external vendors to deliver IT project components.
- Generated reports for IT project progress and performance.
- Led cross-functional teams to complete IT projects.
- Applied problem-solving abilities to effectively address unforeseen challenges that arose during transition projects.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations, and provided exceptional service.
Cutover Manager
GlaxoSmithKline
05.2014 - 04.2015
- Delivered the Manufacturing ERP template into GSK factories, including preparation of sites for deployment for SAP template
- Responsible for deploying all SAP-related changes and transports to support technical cutover activities, managing activities required to shut down site operations, managing activities during shutdown to enable adoption of ERP template, and controlling actions needed to return factories to total operating capacity
- Responsible for maintaining these factories' overall supply position while successfully embedding ERP templates without negatively impacting the supply chain.
- Established team priorities, maintained schedules, and monitored performance.
- Gained strong leadership skills by managing projects from start to finish.
- Launched quality assurance practices for each phase of development
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed detailed plans based on broad guidance and direction.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information, and provided solutions to problems.
Technical Product Consultant, Content Developer for SAP modules (PA, OM, ESS, and SF)
Plan International
03.2013 - 12.2013
- Content developer for SAP HR Modules, Personnel Administration (PA), Organizational Management (OM), Employment Self-Service (ESS), and Success Factors (SF).
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Tuned systems to boost performance.
Technical Product Consultant and Content Developer for SAP modules (FI, HR, PP, PE, QM, and W&D)
GlaxoSmithKline
06.2013 - 12.2013
- Supported training development team for Global M-ERP SAP Simplification Programme
- Enabled a simplified, sustainable IT platform to support supply chain transformation and GSK's production system.
- It moved from 140 applications with fragmented data and standards to one simplified, standard procedure.
- The solution deployed in 66 Sites and 31 countries with ~20,000 users to deliver processes and data needed to support the end-to-end supply chain, helping GSK deliver more value products faster and at a lower cost to millions globally.
- Managed client relationships through regular check-ins and updates on project progress.
- Aligned closely with business owners and employees to gather information and gain operational insight.
Technical Lead, Content Developer and Reviewer
Shell
11.2012
- Supported the delivery of converted STT material and successfully uploaded 2,000 courses to Shell's servers in alignment with all compliance processes and regulations.
Technical Product Consultant, Content Developer for SAP modules (HR and IF)
Sab Miller
08.2012
- Captured, edited, trained, supported, and managed translation process of their enterprise manufacturing intelligence solution based on SAP Enterprise Planning at Sab Miller.
Technical Consultant
Assima
02.2012 - 09.2013
- Utilized a consultative approach with technical support, sales, and product development staff to effectively analyze and delineate client requirements and promote the delivery of appropriately tailored solutions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Created comprehensive documentation detailing technical specifications, system configurations, procedures, and user guides for internal and external reference purposes for clients.
- Developed custom software applications tailored to client needs, resulting in increased user satisfaction and improved business operations.
- Assessed business requirements to create focused solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
Technical Analyst
Chevron Ltd
07.2009 - 07.2010
- Maintained confidentiality in the management of sensitive data; granted administration rights
- Played a crucial role in completing London audit remediation and associated server compliance checks
- Improved security and performance by implementing new digital forms and critical system updates
- Coordinated development of internal solutions to improve process efficiency and cost-effectiveness on behalf of the Data Centre Assets team using InfoPath and SharePoint; adopted a collaborative approach with stakeholders to examine existing models and data flows, gaining insight needed to design and implement improved technical solutions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Collaborated with upper management to drive strategy and implement new processes.
- Provided technical and functional recommendations based on project requirements.
Education
Bachelor of Science - Information Technology (Web-based Systems)
University of Hertfordshire
United Kingdom 07.2011
Skills
- Analytical Thinking
- Attention to Detail
- Agile Delivery and Agile Leadership
- Product Management
- Organization and Planning
- Training, Team Coaching, and Mentoring
- Service Management
- Problem-Solving
- Support and Incident Management
- Requirements Analysis
- Technical Writing
- Cross-Functional Teamwork
- Performance Optimization
- Time Management
- Stakeholder Management
- Customer Relationship Management
Technical Areas Of Expertise
Project Planning and Controls, Project Plan Management/Tracking, Risk and Issue Management, Prince2, Agile, Scrum Framework, SAP R/3, SAP BI, SAP CRM, SAP SRM, SAP APO, SAP Enterprise Portal, SAP GUI, Power BI, Microsoft Office Suite, InfoPath, MS Visio, MS Project, Jira, SharePoint, Maximo, PRISM, EnterpriseOne, LeanKit, VIDUR
Certification
- Certified [Scrum Master], [SAFE6] - [2022-2024]
Languages
Spanish
Native or Bilingual
Timeline
AI/LM Ops Offering
IBM
02.2024 - 04.2024
Lead Project Manager
AT&T
10.2023 - 05.2024
Product Owner
AEP
01.2023 - 09.2023
Scrum Master
AEP
09.2022 - 12.2022
Technical Cutover Lead – Workstreams Cyber/Physical Security & Infrastructure
AEP
03.2022 - 07.2022
Established an independent technology consulting firm
Innovartica
06.2016 - 07.2019
Transition Manager
GlaxoSmithKline
04.2015 - 03.2016
Cutover Manager
GlaxoSmithKline
05.2014 - 04.2015
Technical Product Consultant and Content Developer for SAP modules (FI, HR, PP, PE, QM, and W&D)
GlaxoSmithKline
06.2013 - 12.2013
Technical Product Consultant, Content Developer for SAP modules (PA, OM, ESS, and SF)
Plan International
03.2013 - 12.2013
Technical Lead, Content Developer and Reviewer
Shell
11.2012
Technical Product Consultant, Content Developer for SAP modules (HR and IF)
Sab Miller
08.2012
Technical Consultant
Assima
02.2012 - 09.2013
Technical Analyst
Chevron Ltd
07.2009 - 07.2010
Bachelor of Science - Information Technology (Web-based Systems)
University of Hertfordshire
- Certified [Scrum Master], [SAFE6] - [2022-2024]
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