Erika White
Durham,NC
Summary
Experienced Project Manager and Agile Practitioner with a proven track record of delivering SaaS applications, cloud-based solutions, and enterprise system integrations that enhance operational efficiency and business outcomes. Specializes in SaaS implementation, cloud migration, and ERP rollouts (SAP, Workday, Maximo). Skilled at leading cross-functional teams to deploy enterprise tools and align technology with organizational goals. Renowned for strategic insight, stakeholder collaboration, and managing vendor relationships to optimize business processes and drive digital transformation across global industries, including utilities, manufacturing, and pharmaceuticals. Proficient in Agile practices, backlog prioritization, UAT testing, and fostering innovation to ensure seamless project execution from concept to rollout, delivering measurable value to organizations.
Overview
15
15
years of professional experience
20
20
Certificate
Work History
Product Owner
National Grid
05.2024 - Current
- Authored and led the FY2025–2026 STLF product vision and roadmap, driving platform strategy for short-term forecasting across system, zonal, substation, feeder, and nodal levels.
- Defined core platform objectives supporting TCC/DCC Operators, Distribution Security, DR/NWA programs, and outage planners. Ensured alignment with ADMS, DERMS, and EMS integration goals.
- Collaborated cross-functionally with business stakeholders, UX, and engineering to define user personas, document technical requirements, and deliver customer-centric forecasting products.
- Transition from legacy systems (including Oracle and SAP ERP) to cloud-based platforms (Azure, Databricks), enabling scalable model orchestration, event-based retraining, and real-time forecast delivery.
- Collaborated with IT and business teams to migrate Oracle ERP reporting pipelines into new cloud infrastructure, ensuring continuity of ERP data feeds for operational use.
- Worked closely with the platform and forecasting teams to enable forecasting for 28 substations and 111 live feeders, supporting real-time grid operations. Successfully deployed 388 models into the staging environment, each generating hourly two-week forecasts.
- Led quarterly PI Planning, working with teams across MA and NY to define objectives, coordinate dependencies, and ensure forecasting support for DR events, NWA sites, and EV use cases.
- Facilitated Agile practices: daily standups, backlog refinement, sprint planning, and retrospectives across cross-functional squads to improve delivery velocity and product quality.
- Authored EPICs, features, objectives, and risks; served as product voice during ART syncs and PI Planning, aligning teams on priorities, dependencies, and delivery targets.
- Streamlined roadmap execution, reducing time-to-market for key features and transitioning business requirements into technical stories and acceptance criteria.
- Provided real-time milestone tracking and dashboard visibility, improving operational planning and forecast adoption among DCC/TCC stakeholders.
- Oversaw end-to-end product deployment from discovery to launch, including MVP design for forecast visualization dashboards and alerting systems.
- Served as the strategic bridge between engineering, data scientists, and business teams, ensuring alignment between product vision, regulatory compliance, and field ops needs.
Google AI/LM Ops Offering
IBM
02.2024 - 05.2024
- Led design initiatives that created a dynamic monitoring framework to reduce AI system downtime by enhancing model reliability and performance.
- Identified resources required to meet project goals and objectives.
- Demonstrated leadership skills in managing projects for proof of concept.
- Worked closely with domain experts to refine problem statements and develop accurate representations of complex support systems within AI/ML frameworks.
- Adaptable and proficient in learning new concepts of AI and GEN AI Models.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Prototyped potential solutions using rapid experimentation methodologies, accelerating product development timelines.
- Designed monitoring frameworks to support post-implementation defect triage and issue resolution, aligning with operational cutover readiness.
- Implemented business strategies to target new markets effectively.
- Tracked trends and suggested enhancements to challenge and refine the company's product offerings.
Lead Project Manager
AT&T
10.2023 - 05.2024
- Directed projects worth over $2.5 million at AT&T, aligning with strategic goals and concluding consistently under budget.
- Secured and managed funding using PRISM and controlled budgets and demands using EnterpriseOne, enhancing cost efficiency and resource allocation, contributing to nearly $10 million in savings for the year.
- Led cross-functional teams to meet stringent project deliverables at AT&T, ensuring compliance with project specifications and timely delivery of high-quality outcomes.
- Coordinated integrations across Oracle ERP, SAP, and custom platforms to ensure data integrity and business readiness.
- Served as the vital link between development teams and senior management, ensuring projects were consistently aligned with broader business objectives and successfully implemented changes.
- Built and maintained robust relationships with clients and stakeholders, fostering trust and open communication to enhance project transparency and stakeholder engagement.
- Orchestrated regular stakeholder meetings to update on progress, resolve concerns, and manage expectations effectively, ensuring all parties were aligned and informed.
- Improved billing and collections for multiple sectors, enhancing customer satisfaction and operational agility.
- Optimized billing and collection processes by integrating CFM and EFMS, improving project financial management.
- Oversaw UAT testing phases, ensuring deliverables met business requirements and maintaining high-quality outcomes.
- Oversaw technical and business readiness milestones for system go-lives, including data migration validation, user acceptance testing, and incident management post-cutover.
- Managed risk and schedule impact across multiple workstreams, mitigating delays and ensuring projects concluded under budget.
Scrum Master/Agile Product Owner
AEP
09.2022 - 09.2023
- Managed a team of 24 developers, implementing Agile methodologies to enhance collaboration and efficiency.
- Conducted Agile ceremonies to improve project delivery times and team autonomy, manage product backlogs, and align features with business objectives.
- Streamlined project management with a Jira-based system, increasing transparency and adaptability.
- Directed strategic initiatives for Cook Nuclear Plant, enhancing support for critical Maximo Nuclear workstreams (S2S, MMD, AM, WM).
- Reduced new Jira defects by 30%, improving system reliability, and executed critical interventions with minimal disruption.
- Instituted regular retrospective meetings to drive continuous improvement and utilized data-driven insights to enhance product functionality.
- Demonstrated adaptability and exceptional organizational skills, consistently delivering successful business outcomes on schedule in fast-paced environments.
Technical Cutover Lead - Workstreams Cyber/Physical Security & Infrastructure
AEP
03.2022 - 09.2022
- Oversaw cutover preparation for the sale of Kentucky operations, collaborating with stakeholders to minimize production loss and maintain operational continuity.
- Coordinated ERP cutover activities for critical operations, leveraging Smartsheet to track milestones and dependencies.
- Identified and addressed vulnerabilities in physical security infrastructure, recommending and implementing enhancements to fortify defenses against external threats.
- Enhanced operational continuity by mitigating risks associated with infrastructure and security upgrades.
- Coordinated critical cutover tests, including tabletop and dress rehearsals, enhancing preparedness for actual cutover events.
- Conducted UAT testing for automated transition portals, ensuring system validation and seamless cutover execution.
- Demonstrated proven ability to innovate and solve complex problems, improving project outcomes and security measures.
Independent Consulting Firm
Innovartica
06.2015 - 07.2019
- Established Innovartica in Costa Rica, specializing in management consulting, service delivery, change management, and software validation for FDA compliance.
- Spearheaded robotic process automation initiatives and collaborated closely with customers, management, and sales teams to tailor solutions based on the understanding of client needs.
- Conducted extensive market research, enabling data-driven decision-making to help clients stay competitive.
- Provided expert guidance on industry trends, ensuring clients maintained strategic advantage in their respective markets.
Transition Manager
GlaxoSmithKline
04.2015 - 03.2016
- Defined and deployed Global ERP templates, ensuring deliverables aligned with ITIL processes and business requirements.
- Managed UAT testing for SAP implementations, ensuring functionality and compliance with end-user needs.
- Oversaw comprehensive documentation, SAP implementations, and governance, utilizing MS Project to track progress, monitor risks, and manage service transition procedures.
- Led successful service transitions for ERP programs (CERPS & MERP), coordinating with service providers and managing stakeholder relationships to ensure seamless business go-lives.
- Documented ERP transition processes using Smartsheet and MS Project, enhancing team collaboration and operational efficiency.
- Implemented proactive training and change management strategies, significantly minimizing business disruption during simultaneous transitions.
- Established robust testing and troubleshooting protocols to maintain high service quality and documented resolutions to support continuous improvement efforts.
- Coordinated with external vendors and led cross-functional teams, applying problem-solving skills to deliver projects within tight deadlines and ensure exceptional service delivery.
Cutover Manager
GlaxoSmithKline
05.2014 - 04.2015
- Managed delivery and technical cutover of Manufacturing ERP templates to GSK factories, ensuring uninterrupted supply chain operations for respiratory and consumer healthcare products.
- Coordinated technical cutover activities for SAP manufacturing ERP systems across factories in Spain, Ireland, and France, facilitating seamless integration while maintaining high operational standards.
- Implemented robust quality assurance practices to enhance the reliability and performance of ERP systems during development and deployment phases, supporting GSK's respiratory and consumer healthcare products.
- Developed cutover methodologies and conducted UAT testing for SAP-related changes, improving ERP system reliability.
- Optimized supply chain operations by mitigating cutover risks and minimizing production downtime.
- Enhanced team performance and customer satisfaction by effectively mentoring team members and leveraging data-driven insights to optimize operational efficiency.
Technical Product Consultant and Content Developer for SAP modules (FI, HR, PP, PE, QM, and W&D)
GlaxoSmithKline
06.2013 - 12.2013
- Supported Global M-ERP SAP Simplification Program, streamlining 140 applications into a unified platform across 66 sites in 31 countries, impacting 20,000 users and enhancing global supply chain efficiency.
- Developed and delivered SAP training materials using Assima Training Suite, overseeing pilot implementation and establishing standards to ensure compliance and effectiveness.
- Managed client expectations and project deliverables, conducted troubleshooting, and optimized system controls at go-live, significantly contributing to project success and operational improvements.
Technical Product Consultant and Content Developer for SAP modules (PA, OM, ESS, and SF)
Plan International
03.2013 - 12.2013
- Served as Technical Product Consultant and Content Developer for SAP HR Modules, including Personnel Administration (PA), Organizational Management (OM), Employment Self-Service (ESS), and Success Factors (SF).
- Focusing on system design, development, and implementation based on client requirements.
- Enhanced system productivity and performance through detailed analysis of work processes, innovative system design, and performance tuning.
- Provided mentorship to junior developers, promoting a collaborative learning environment and professional growth within the team.
Technical Consultant
Assima
02.2012 - 09.2013
- Analyzed client needs using a consultative approach to develop custom software solutions, enhancing user satisfaction and operational efficiency.
- Produced detailed technical documentation and system configurations to ensure clarity and compliance and improved system performance through effective troubleshooting and adopting new technologies.
- Drove strategic initiatives and process improvements, showcasing leadership and collaboration with upper management and cross-functional teams.
Technical Lead, Content Developer, and Reviewer
Shell
09.2012 - 12.2012
- Led as Technical Lead, Content Developer, and Reviewer, ensuring successful delivery of converted STT material and uploading 2,000 courses to Shell's servers, adhering to compliance processes and regulations.
- Tuned systems to enhance performance and corrected, modified, and upgraded software for improved functionality.
- Conducted thorough testing to ensure company products met high standards of quality and reliability, contributing to overall functional compliance.
Technical Product Consultant and Content Developer for SAP modules (HCM, HR, IF, and Payroll)
Sab Miller
06.2012 - 09.2012
- Collaborated with Subject Matter Experts to develop and support ERP solutions, focusing on SAP modules like HCM, HR, IF, and Payroll.
- Translated customer requirements into use cases and workflows, enhancing system logic and testing procedures to ensure optimal functionality and user satisfaction.
- Managed training, documentation, and rigorous testing processes to prevent bugs and improve data analysis capabilities, significantly boosting ERP system reliability and performance.
Technical Analyst
Chevron/Texaco
07.2009 - 07.2010
- Led system and database analyses, enhancing functionality and ensuring data confidentiality while implementing security measures and critical system updates.
- Developed and implemented internal solutions to improve process efficiency, utilizing InfoPath and SharePoint, and conducted software testing to resolve ERP system issues.
- Facilitated audit remediation and compliance checks in London, generating crucial end-user reports and providing targeted technical and functional recommendations.
Education
B.Sc. (2:1 Honours) - Information Technology (Web-based Systems), Computer Science
University of Hertfordshire
Skills
- SaaS implementation
- Cloud migration
- Vendor management
- Cost optimization
- Agile delivery
- Backlog prioritization
- Technical and performance optimization
- Continuous integration
- DevOps
- Communication
- Team coaching/mentoring
- Requirements analysis
- Technical writing
- Oracle ERP
- SAP
- Workday
- Maximo
- Data analysis
- Power BI
- Stakeholder management
- Cross-functional teamwork
- Globally distributed teams
- Smartsheet
- Microsoft Project
- Jira
- Jira Align
- Confluence
- Software Development Life Cycle
- User Acceptance Testing
- Validation
- Issue resolution
Certification
- Certified SAFe 6 Product Owner Product Manager
- Certified SAFe 6 Practitioner
- Certified SAFe 6 Scrum Master
- IBM Generative AI Foundations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Product Owner
National Grid
05.2024 - Current
Google AI/LM Ops Offering
IBM
02.2024 - 05.2024
Lead Project Manager
AT&T
10.2023 - 05.2024
Scrum Master/Agile Product Owner
AEP
09.2022 - 09.2023
Technical Cutover Lead - Workstreams Cyber/Physical Security & Infrastructure
AEP
03.2022 - 09.2022
Independent Consulting Firm
Innovartica
06.2015 - 07.2019
Transition Manager
GlaxoSmithKline
04.2015 - 03.2016
Cutover Manager
GlaxoSmithKline
05.2014 - 04.2015
Technical Product Consultant and Content Developer for SAP modules (FI, HR, PP, PE, QM, and W&D)
GlaxoSmithKline
06.2013 - 12.2013
Technical Product Consultant and Content Developer for SAP modules (PA, OM, ESS, and SF)
Plan International
03.2013 - 12.2013
Technical Lead, Content Developer, and Reviewer
Shell
09.2012 - 12.2012
Technical Product Consultant and Content Developer for SAP modules (HCM, HR, IF, and Payroll)
Sab Miller
06.2012 - 09.2012
Technical Consultant
Assima
02.2012 - 09.2013
Technical Analyst
Chevron/Texaco
07.2009 - 07.2010
B.Sc. (2:1 Honours) - Information Technology (Web-based Systems), Computer Science
University of Hertfordshire
Interests
Yoga
Meditation
Traveling
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