Summary
Overview
Work History
Education
Skills
Timeline
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Erika Whitworth

Batesville,USA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Customer Experience Representative

Guild Quality
08.2022 - Current
  • Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
  • Analyzed customer feedback data, identifying areas for improvement and implementing necessary changes.
  • Documented customer interactions in internal database to maintain customer service history details.

House Cleaner/ Homemaker

Self
06.2015 - 08.2022
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Adhered to professional house cleaning checklist.

Customer Service Representative

Tower Loan
03.2012 - 06.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Server/Hostess

The Boiling Point Restaurant
08.2009 - 02.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Waitress

Cracker Barrel
12.2007 - 07.2009
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

Education

Associate's Degree -

Northwest Community College
Senatobia, MS
01.2014

High School Diploma -

South Panola High School
Batesville, MS
01.2007

Skills

  • Computer efficiency
  • Typing
  • Time management
  • Client relations
  • Record keeping
  • Goal-oriented focus
  • Problem-solving abilities
  • Multitasking
  • Calm and Professional Under Pressure
  • Customer service excellence

Timeline

Customer Experience Representative

Guild Quality
08.2022 - Current

House Cleaner/ Homemaker

Self
06.2015 - 08.2022

Customer Service Representative

Tower Loan
03.2012 - 06.2015

Server/Hostess

The Boiling Point Restaurant
08.2009 - 02.2012

Waitress

Cracker Barrel
12.2007 - 07.2009

Associate's Degree -

Northwest Community College

High School Diploma -

South Panola High School

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Erika Whitworth