Erika Wiggins
Family Support Advocate
Savannah,GA
Summary
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 7 years and of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.
Overview
9
9
years of professional experience
Work History
Family Support Advocate
Helping Hands Behavioral Solutions
Waycross, GA
04.2021 - Current
- Collaborated with families to assist in growth, development and education to increase potential.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Identified available community resources and programs for families of disabled children.
- Managed heavy caseload of foster care and behavioral mentoring cases effectively through well-developed time management, organizational and task prioritization skills.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
Assistant Store Manager
Hardee's Restaurant
Savannah, GA
08.2019 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Substitute Teacher
ESS
Savannah, GA
06.2015 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
Bachelor of Science - Health Administration
South University
Savannah, GA06.2012
Skills
- Caregiver and Family Support
- Protective Services
- Constructive Feedback
- Interviewing Individuals
- Case Planning and Management
Timeline
Family Support Advocate
Helping Hands Behavioral Solutions
04.2021 - Current
Assistant Store Manager
Hardee's Restaurant
08.2019 - Current
Substitute Teacher
ESS
06.2015 - 03.2020
Bachelor of Science - Health Administration
South University
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