Summary
Overview
Work History
Education
Skills
References
Timeline
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ERIKA WIGHT

ERIKA WIGHT

Mandan,USA

Summary

Full-time professional with a strong background in administrative and customer service roles. Proven skills in data entry, payment processing, and proficiency in various software programs. Recognized for excellent time management and problem-solving abilities, ensuring efficient operations. Friendly demeanor and adept at using phones, computers, and office equipment to enhance productivity.

Overview

9
9
years of professional experience

Work History

Assistant Fixed Operations Director, Cashier Manager, Receptionist Manager, Accounts Receivable, and Office Assistant

Eide Ford Kia Mandan
Mandan, USA
08.2022 - Current
  • Dedicated team player with strong organizational, communication, and prioritization abilities.
  • I use skills that operations managers use to help businesses run efficiently and successfully.
  • Acting as second-in-command to the manager for Body Shop, Parts, and Service in their absence.
  • Assisting with operational issues, meetings, team-building sessions, repair orders, customers, and promptly answering questions from staff or others.
  • Providing excellent customer service and maintaining relationships with vendors.
  • Preparing and filing forms, and other documents.
  • Help the Office Admin keep track of inventory, daily receipts, and daily postings for Finance and Sales.
  • Assistant, anyone at all in Mandan, Bismarck locations.
  • Prepared vendor invoices and processed incoming payments.
  • Maintains staff by recruiting, selecting, orienting, and training the employees.

Cashier, Title Assistant, and Accounts Payable & Receivable

Bill Barth Ford
07.2018 - 08.2022
  • Prepared vendor invoices and processed incoming payments.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained good working relationships with vendors, and resolved disputes.
  • I communicated with the customer to resolve common title issues.
  • Calculated and remitted state sales tax, service, and other charges.
  • Prepared tax and title documents to submit legal transfer work to the DMV.
  • Received and processed paperwork for titles, new license plates, and renewals.

Front End Team Leader

Kmart & Sears
06.2016 - 07.2018
  • Monitored cash drawers in nine checkout stations to verify an adequate cash supply, and responded to customers' concerns with friendly and knowledgeable service.
  • Greeting visitors and customers upon arrival, offering assistance, and answering questions.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productive targets.
  • Helped create weekly employee work schedules for team members.
  • Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.

Education

High School Diploma - Mandan, ND

Mandan High School
Mandan, ND
01.2018

Skills

  • Team motivation
  • Mentoring
  • Communication
  • Organizing
  • Project management
  • Problem solving
  • management
  • scheduling
  • Customer service
  • Adaptability
  • Date entry clerk
  • Accounting
  • Decision-making
  • Attention to detail
  • Multitasking

References

Todd Bosch. Parts Manager. Eide Ford Mandan. 701.426.2106. Current coworker

Devin Zander. Service Manager. RDO of Hazen.  701.471.0283. Former coworker

Hailee Winter. Administration Assistance. Cedric Theel. 701.390.0929.  Former coworker

Timeline

Assistant Fixed Operations Director, Cashier Manager, Receptionist Manager, Accounts Receivable, and Office Assistant

Eide Ford Kia Mandan
08.2022 - Current

Cashier, Title Assistant, and Accounts Payable & Receivable

Bill Barth Ford
07.2018 - 08.2022

Front End Team Leader

Kmart & Sears
06.2016 - 07.2018

High School Diploma - Mandan, ND

Mandan High School

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