Erika Wilingham
Riverdale,GA
Summary
Accomplished professional with a proven track record at Georgia Auto Pawn, enhancing operational efficiency and customer satisfaction. Expert in office administration and financial management, adept at decision-making support. Demonstrated ability to improve service quality, achieving a significant reduction in discrepancies. Skilled in fostering customer relationships and streamlining processes for optimal performance.
Overview
18
18
years of professional experience
Work History
Manager's Assistant
Georgia Auto Pawn
Atlanta, GA
06.2017 - 07.2024
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Attended monthly sales meetings and reported pertinent information to employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
Lead Bank Teller
SunTrust Banks Inc
Atlanta, GA
02.2011 - 05.2016
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Coordinated with management to develop strategies for improving branch performance.
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Received car loan, home loan, and other payments and posted to accounts.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Gate Service Agent
Delta
Savannah, GA
11.2006 - 01.2010
- Enhanced customer satisfaction by providing timely and efficient gate services.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
- Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
- Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
- Streamlined boarding process for smoother transitions, coordinating with flight crew and ground staff.
- Maintained cleanliness of gate areas, creating a welcoming environment for passengers.
- Verified identification documents, maintaining strict security protocols at all times.
- Collaborated with airline personnel to resolve passenger concerns, demonstrating excellent problem-solving skills.
- Updated passenger records in reservation system accurately and promptly after any changes or requests.
- Ensured accurate flight information displays by updating gate boards and monitor systems.
- Rebooked passengers on alternative flights when necessary due to cancellations or overbooking situations.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
No Degree - Accounting And Finance
Georgia Southern University
Statesboro, GA05.2006
Certificate Diploma - Administrative Assistant
Georgia Medical Institute
Jonesboro, GA08.2005
Skills
- Office Administration
- Decision-making support
- Basic computer support
- Spreadsheet tracking
- File Management
- Document Preparation
- Records Management
- Filing System Management
- Financial Management
- Administrative Support
- Billing and coding
- Administrative background
Timeline
Manager's Assistant
Georgia Auto Pawn
06.2017 - 07.2024
Lead Bank Teller
SunTrust Banks Inc
02.2011 - 05.2016
Gate Service Agent
Delta
11.2006 - 01.2010
No Degree - Accounting And Finance
Georgia Southern University
Certificate Diploma - Administrative Assistant
Georgia Medical Institute