Erika Willams
Florissant,MO
Summary
Ambition to acquire a professional position within an organization utilizing my experience, capabilities, and educational background. As a
seasoned Independent Contractor with a background in various fields such as delivery services, routing, scheduling, customer service and project management. Possessing strong management skills and the ability to complete tasks on time. Known for innovative problem-solving style and ability to adapt to different work environments. Have consistently delivered high-quality results, improving overall efficiency in every role.
Overview
22
22
years of professional experience
Work History
Independent Contractor
Amazon
Florissant, MO
02.2021 - Current
- Number and sort packages.
- Completing on-time delivery.
- Daily operation of vehicle and vehicle safely.
- Validating delivery instructions for customers.
- Loading and securing packages to prevent damage.
- Greet customers and customer interaction when necessary.
Fulfillment Associate/Ambassador
Amazon.Inc
Florissant, MO
12.2018 - 02.2021
- Expand, promote, and enhance employee awareness, skills and proficiency.
- Interacting and providing guidance to junior associates.
- Decipher workloads, scheduling, packing orders for shipping, sorting, labeling, and staging for delivery.
- Utilizing strong organizational skills to enhance overall performance.
Administrative Assistant/Patient Care Coordinator
The Providers HealthCare
Los Angeles, CA
03.2008 - 11.2018
- Evaluate clients' social and medical needs based on casework and program services.
- Obtain and record client information.
- Establish client relationships with outside medical contractors to deliver services.
- Prepare and process reports.
- Develop client relationships for servicing wellness and health services.
- Schedule appointments and meetings.
- Office management and ordering.
- Communication: handling emails, memos, letters, and correspondence.
Installed Sales Coordinator
Lowes HIW
Murrieta, CA
09.2002 - 03.2008
- Effectively oversee project installations.
- Scheduling projects with customers and contractors.
- Work alongside contracted installers and vendors to resolve client issues and ensure customer satisfaction.
- Assist with installation sales, and employee training.
- Manage orders and work order loads.
- Greet and acknowledge clients in a friendly and professional manner.
- Provide quick and responsive resolutions.
Independent Contractor
Education
Bachelor of Arts - Business Administration
National University
San Diego, CA05-2006
Associate of Arts - Communications
Los Angeles Southwest Collage
Los Angeles, CA06-1991
Skills
- Workload Management
- Client Relationship Building
- Customer Support
- Operations Oversight
- Schedule Management
- Project Management
- Proficient in Microsoft Office
Timeline
Independent Contractor
Amazon
02.2021 - Current
Fulfillment Associate/Ambassador
Amazon.Inc
12.2018 - 02.2021
Administrative Assistant/Patient Care Coordinator
The Providers HealthCare
03.2008 - 11.2018
Installed Sales Coordinator
Lowes HIW
09.2002 - 03.2008
Independent Contractor
Bachelor of Arts - Business Administration
National University
Associate of Arts - Communications
Los Angeles Southwest Collage
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