Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Williams

Ponchatoula,Louisiana

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Associative

Northshore Technical Community College
01.2022 - Current
  • Collaborated with department heads on special projects that required cross-functional teamwork for successful completion.
  • Carried out administrative clerk duties such as light typing, copying and scanning.
  • Provided exceptional customer service while resolving client issues promptly via phone or email correspondence.
  • Served as a resource for employees seeking assistance or information on company policies and procedures, fostering a supportive workplace culture.
  • Made arrangements for and coordinated catering for in-office events and meetings.
  • Provided reliable support for executive staff during periods of high workload or tight deadlines, ensuring seamless business operations throughout challenging times.
  • Improved company-wide communication by developing and maintaining an internal database for employee information and resources.
  • Contributed to budget management by tracking expenses, processing invoices, and providing accurate financial reports as needed.
  • Greeted visitors to office and notified personnel of visitor arrival.
  • Maintained a high level of confidentiality while handling sensitive documents, ensuring proper storage and disposal of materials when necessary.
  • Maintained an organized filing system for both digital and physical records, ensuring easy access to critical documents when needed.
  • Assisted in the planning and execution of corporate events, contributing to a positive work environment and increased employee morale.
  • Streamlined administrative processes by implementing efficient organizational systems and reducing paperwork.
  • Collaborated on the creation of presentations for important meetings, resulting in clear communication of essential data points to stakeholders.
  • Entered vendor invoices into Banner and investigated past due invoices to collect payment.
  • Organized and scheduled meetings and appointments in conference rooms.
  • Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices.
  • Managed incoming communications through email and phone calls, directing inquiries to appropriate departments for timely resolution.
  • Supported executive staff by managing complex calendars, scheduling meetings, and coordinating travel arrangements.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Disaster Relief Assistant

CSRS Inc.
01.2021 - Current
  • In charge of COVID-19 sanitation for Northshore Technical Community College
  • Completed COVID-19 prevention training
  • Familiar with PPE (personal protective equipment) protocols.

Admissions Technician 2

Lallie Kemp Medical Center
01.2020 - 01.2021
  • Administrative duties such as answering & routing phone calls to correct department, scanning confidential documents to partnered facilities or internal departments, entering and maintaining data, clear communication
  • In charge of filing patient records, doctors' orders, insurance, admitting paperwork
  • Prepared and maintained patient data in order to verify patient eligibility status during the hospital admissions process
  • Handled cash by taking co-payments or any other payment towards bill / intake
  • Interviewed patients in emergency rooms, clinics and inpatient areas in order to obtain identifying and financial information and pertinent signatures
  • CPI certified (Crisis Prevention)
  • Communicated hospital rules and regulations to patients
  • Screened and notified patient records section of discharged and routed a record of services provided to patient billing section
  • Handled confidential documents such as drivers license, social security card, and verified income if they were trying to get accepted into the Freecare program
  • Trained on the HIPAA rules and regulations pertaining to patient records, information, and anything else involving confidential information.

School Secretary / Administrative Assistant

Tangipahoa Parish School System
01.2009 - 01.2018
  • Serves as the face of the school by greeting students, their parents, and providing them with information while ensuring all guests signed in and out as required
  • Provided administrative support to the principal and other school staff by maintaining an appointment and other meeting schedules
  • Assisted other personnel by supporting them in completion with their work activities
  • Handled cash by collecting fees / funds for student events (e.g
  • Field trips, uniforms, ticket sales, yearbooks, dances, fundraisers, student fee money, etc.)
  • Also ensured the accuracy and timely collection of transactions
  • Complied data from a variety of programs and/ or activities ensuring availability of facilities and/ or equipment and delivering services in conformance with established guidelines
  • Evaluated situations (e.g
  • Involving other staff, students, parents, the public, police, probation department, etc.) ensuring the appropriate actions were taken and/ or directed to the appropriate personnel for resolutions
  • Administrative duties such as maintaining a variety of computerized and manual records, files, and department databases (e.g
  • Information packets, rosters / listings, calendars, outstanding supply orders, etc.) documenting activities, providing reliable information while complying with district, state, and federal requirements
  • Also answered phone calls and assisted copying services to the school staff
  • Maintained and purchased supplies based on the inventory of supplies and materials (e.g
  • Forms, office supplies, etc.) and ensuring items' availability
  • Handled confidential documents such as birth certificates, social security cards, shot records, custody paperwork, while following all HIPAA rules and regulations.

Beauty Consultant / Customer Service Associate

Walgreens
01.2009 - 01.2017
  • Demonstrating makeup techniques suggesting products that meet clients' needs
  • Informed customers of product details, e.g
  • Ingredients, application methods and prices
  • Assisted in achieving our sales quotas while promoting our beauty products to clients
  • Handled cash by operating the cash registers and collecting payments by cash, check or charge payments from customers
  • Assisted in resolving customer issues and answering any questions
  • In charge of checking inventory for future ordering of supplies, as well as, restocking merchandise shelves as needed rotating older stock to the front and older stock to the rear.

Lead Teacher / Director in Training

Amazing Grace Daycare and Learning Center
01.2009 - 01.2017
  • Administrative duties such as answering the phones, filing, scanning, data entry, scheduling (employee schedules, menu schedules)
  • Handled all the purchasing such as supplies for the daycare, as well as handling the cash by processing the payments to pay the vendors
  • Handled all enrollment files and all confidential information pertaining to It such as shot records, birth certificates, social security cards
  • Handled payroll such as the submittal of timesheets, reviewing hours, and processing the payments
  • Communicated and assisted the parents with filling out the childcare assistance application or to simply answer any questions they may have.

Certified Nursing Assistant

Charter Home Health
01.2009 - 01.2017
  • Handled and charted the vital signs of patients, as well as, administered medicine
  • Had great communication skills with the nurses, patients, and family
  • Maintained confidentiality pertaining to the patients and any other confidential information.

Direct Service Worker / Assistant

Jessie Dotey Youth Development Center
01.2009 - 01.2017
  • Administrative duties such as maintaining accurate and detailed records, including staff and child enrollment files, attendance, health and safety, emergency contact information and incident reports, data entry, clear and effective communication
  • Engaged with children on an individual basis in a pleasant manner
  • Charted & administered medication to the children
  • Assisted with safety training such as fire drills
  • If students needed to be transported to hospital, was in charge of transport and handling their confidential records to bring to the hospital.

Education

Office of Business Administration -

Northshore Technical Community College
Hammond, Louisiana
05.2024

Bachelor of Science - Child And Family Studies

Northwestern State University of Louisiana
Natchitoches, LA
05.2024

Associate of Science - CDYC -

Northshore Technical Community College
Hammond, Louisiana
05.2015

Certificate of Completion / Certified Nursing Assistant -

N.A.N.A School of Health Education
Baton Rouge, Louisiana
12.2008

Certificate of Completion / First Aid and CPR -

N.A.N.A School of Health Education
Baton Rouge, Louisiana
12.2008

High School Diploma -

Ponchatoula High School
Ponchatoula, Louisiana
05.2002

Skills

  • Proficient in Microsoft Office, with a focus in Word
  • Ability to prioritize tasks
  • Multitasker and able to manage conflicting demands
  • Dedicated & loyal worker
  • Team player
  • Responsible and reliable
  • Goes above and beyond for others
  • Extremely driven

Certification

  • Mental Health First Aid USA Training - 10/5/2023

Timeline

Administrative Associative

Northshore Technical Community College
01.2022 - Current

Disaster Relief Assistant

CSRS Inc.
01.2021 - Current

Admissions Technician 2

Lallie Kemp Medical Center
01.2020 - 01.2021

School Secretary / Administrative Assistant

Tangipahoa Parish School System
01.2009 - 01.2018

Beauty Consultant / Customer Service Associate

Walgreens
01.2009 - 01.2017

Lead Teacher / Director in Training

Amazing Grace Daycare and Learning Center
01.2009 - 01.2017

Certified Nursing Assistant

Charter Home Health
01.2009 - 01.2017

Direct Service Worker / Assistant

Jessie Dotey Youth Development Center
01.2009 - 01.2017

Office of Business Administration -

Northshore Technical Community College

Bachelor of Science - Child And Family Studies

Northwestern State University of Louisiana

Associate of Science - CDYC -

Northshore Technical Community College

Certificate of Completion / Certified Nursing Assistant -

N.A.N.A School of Health Education

Certificate of Completion / First Aid and CPR -

N.A.N.A School of Health Education

High School Diploma -

Ponchatoula High School

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