Erika Williams

• Provided reliable support for a caseload of students during periods of high workload and tight deadlines, ensuring seamless advising to students entering the Health Science and Nursing Programs.
• Gathers, enters, and or updates data to maintain departmental records and databases, as appropriate, established and maintained lies and records for the office.
• Advised students for PN, MA, & Pharmacy Tech Programs. Reviewed eligibility, audit transcripts to determine if credit is transferable.
• Served as primary point of direct administrative contact and liaison with other offices.
• Ensured effective telephone and mail communications both internally and externally to maintain professional image.
• Campus Cashier, Collected payments for testing, tuition, parking tags as needed.
• Collaborated with department heads on special projects that required cross-functional teamwork for successful completion.
• Carried out administrative clerk duties such as typing, copying, and scanning.
• Provided exceptional customer service while resolving client issues promptly via phone or email correspondence.
• Planned for and coordinated catering for in-office events and meetings.
• Checked in deliveries from UPS, FedEx, etc and informed the proper individuals/ departments that items ordered had been received. Sent required documentation to Purchasing upon delivery. Maintained a filing system for purchase requisitions.
• NHA Testing Proctor.
• ATI Testing Proctor.
• Student Government Advisor.
• Performed other related duties as assigned.

• Prepared Orientations letters, student folders, brochures, transcripts, and any other assignments.
• Scheduled students for testing and helped to proctor exams.
• Prepared tests results an applications for placement on waiting lists, conducted campus tours for visitors, schools, and the community. Coached students towards the development of a student success plan, which included selection of a program of study, clarification of educational goal, and a study plan.

• In charge of COVID-19 sanitation for Northshore Technical Community College.
• Completed COVID-19 prevention training.
• Familiar with PPE ( personal protective equipment) protocols.

• Administrative duties such as answering & routing calls to correct department, scanning confidential documents to partnered facilities or internal departments, entering and maintaining data, clear communication.
• In charge of filing patient records, doctor's orders, insurance, admitting paperwork.
• Prepared and maintained patient data in order to verify patient eligibility status during hospital admissions process.
• Handled cash by taking co-payments or any other payment towards bill / intake.
• Interviewed patients in emergency rooms, clinics, and inpatient areas in order to obtain identifying and financial information and pertinent signatures.
• CPI certified ( Crisis Prevention).
• Communicated hospital rules and regulations to patients.
• Screened and notified patient records section of discharged and routed a record of services provided to patient billing section.
• Handled confidential documents such as drivers license, social security card, and verified income if they were trying get accepted into the Freecare program.
• Trained on the HIPAA rules and regulations pertaining to patient records, information, and anything else involving confidential information.

Served as the face of the school by greeting students, their parents, and provided them with information while ensuring all guests signed in and out as required.

Provided administrative support to the principal and other school Assisted other personnel by supporting them in completion with their work activities.

Handled cash by collecting fees / funds for student events ( e.g. field trips, uniforms, ticket sales, yearbooks, dances, fundraisers, student fee money, etc.). Also ensured the accuracy and timely collection of transactions.

Complied data from a variety of programs and / activities ensuring availability of facilities and / or equipment and delivering services in conformance with established guidelines.

Evaluated situations ( e.g involving other staff, students, parents, the public, police probation department, etc.) ensuring the appropriate actions were taken and ? or directed to the appropriate personnel for resolutions.

Administrative duties such as maintaining a variety of computerized and manual records, files, and department databases ( e.g. information packets, rosters / listings, calendars, outstanding supply orders, etc.) documenting activities, providing reliable information while complying with district, state, and federal requirements. Also answered phone calls and assisted copying services to the school staff.

Maintained and purchased supplies based on inventory of supplies and materials ( e.g. forms, office supplies, etc.) and ensuring items' availability.

Handled confidential documents such as birth certificates, social security cards, shot records, custody paperwork, while following all HIPAA rules and regulations.

• Handled and charted vital signs of patients, as well as, administered medicine.
• Had great communication skills with the nurses, patients, and family.
• Maintained confidentiality pertaining to the patients any other confidential information.

Demonstrating makeup techniques suggesting products that meet clients' needs.

Informed customers of product details, e.g. ingredients, application, methods and prices.

Assisted in achieving sales quotas while promoting our beauty products to clients.

Handled cash by operating the cash registers and collecting payments by cash, check, or charge payments from customers.

Assisted in resolving customer issues and answering any questions.

In charge of checking inventory for future ordering of supplies, as well as, restocking merchandise shelves as needed rotating older stock to front and newer stock to the rear.

• Administrative duties such as maintaining accurate and detailed records, including staff and child enrollment files, attendance, health, and safety, emergency contact information and incident reports, data entry, clear and effective communication.
• Engaged with youth on an individual basis in a pleasant manner.
• Assisted with safety training such as fire drills.
• If youth needed to transported to the hospital, was in charge of transporting and handling their confidential records.

• Promoted social-emotional learning by facilitating group activities that encouraged teamwork and cooperation.
• Partnered with parents in addressing challenging behaviors, developing effective strategies for improvement.
• Administered developmental assessments to evaluate each child''s progress and identify areas for targeted intervention.
• Achieved high levels of parental satisfaction through open communication and timely updates on their child''s growth and development.
• Assisted in maintaining a clean, organized, and inviting classroom environment that encouraged exploration and learning.
• Organized special events like holiday celebrations or themed days to create memorable experiences for children and families alike.
• Provided daily care routines such as diaper changes, mealtime assistance, and nap supervision, ensuring the well-being of each child in the Toddler Room.
• Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
• Maintained detailed records of each child''s developmental milestones, using this information to plan future lessons and provide personalized support.
• Enhanced toddler development by implementing age-appropriate learning activities and playtime experiences.
• Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
• Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Gathered materials and resources to prepare for lessons and activities.

• Administrative duties such as answering the phones, filing, scanning, data entry, scheduling ( employee schedules, menu schedules.)
• Handled all enrollment files, and all confidential information pertaining to shot records, birth certificates, social security cards.
• Handled payroll such as the submittal of timesheets, reviewing hours, and processing the payments.
• Communicated and assisted the parents with filling out childcare assistance application or to simply answer any questions they may have.
• Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.