Erika Williams
Henderson,NV
Summary
Dedicated housekeeping professional with extensive experience at Best Western Hotel, excelling in cleaning and sanitization. Proven ability to enhance guest satisfaction through exceptional customer service and meticulous attention to detail. Skilled in deep cleaning and surface sanitation, consistently achieving high standards and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
House Cleaner
Residential Home Health
07.2024 - 01.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
Room Attendant
Holiday Inn Hotel Sandton
09.2016 - 10.2017
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
Housekeeping Supervisor
Best Western Hotel
08.2021 - 12.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Room Attendant
Holiday Inn Hotel Sandton
03.2018 - 06.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
High School Diploma - Social Studies Education
Lakewood
Lakewood, Ca06.2003
Skills
- Cleaning and sanitization
- Customer service
- Housekeeping
- Bathroom sanitation
- Glass cleaning
- Household management
- Deep cleaning expertise
- Surface sanitation
- Waste disposal
- Dusting techniques
- Laundry cleaning
- Carpet vacuuming
- Vacuuming and sweeping
Timeline
House Cleaner
Residential Home Health
07.2024 - 01.2025
Housekeeping Supervisor
Best Western Hotel
08.2021 - 12.2023
Housekeeping Room Attendant
Holiday Inn Hotel Sandton
03.2018 - 06.2020
Room Attendant
Holiday Inn Hotel Sandton
09.2016 - 10.2017
High School Diploma - Social Studies Education
Lakewood
Similar Profiles
Kimberly RheudeKimberly Rheude
RN Case Manager at Residential Home HealthRN Case Manager at Residential Home Health
Mea SingletonMea Singleton
Home Health Administrator at Residential Home HealthHome Health Administrator at Residential Home Health
Bethany ZinkBethany Zink
Registered Nurse Case Manager at Residential Home HealthRegistered Nurse Case Manager at Residential Home Health