Summary
Overview
Work History
Education
Skills
Timeline
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Erika Willis Short

Texarkana,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Liveops
01.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Representative

Alorica
10.2017 - 12.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Northwood High School
Shreveport, LA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Conflict Resolution
  • Research

Timeline

Customer Service Representative

Liveops
01.2022 - Current

Sales Representative

Alorica
10.2017 - 12.2022

High School Diploma -

Northwood High School

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Erika Willis Short