Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika WIlson

Duryea,PA

Summary

Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales.

Overview

7
7
years of professional experience

Work History

Spa Owner

Sonder Spa
12.2021 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Massage Therapist

Hand And Stone
07.2021 - 02.2022
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided clear, concise instructions to clients to prepare for massage services.

Life Insurance Sales Agent

American Income Life
05.2021 - 02.2022
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Followed up promptly with interested clients to close sales.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Generated quotes and proposals for clients to match individual needs.
  • Developed strong referral network in community to raise awareness and increase sales opportunities.
  • Educated clients on insurance policies and procedures.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Conducted annual reviews of existing policies to update information.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Identified and solicited sales prospects in agency databases.

Inventory Specialist Contractor

Diverse Healthcare Solutions
05.2019 - 12.2021
  • Performed data entry and completed proper paperwork.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Completed physical inventory counts.
  • Counted all physical inventory and generated department audit reports.
  • Followed established auditing processes to meet internal and regulatory requirements.

Supply Chain Manager

St. Christopher's Hospital For Children, Erie Avenue
06.2020 - 12.2020
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Oversaw demand planning, purchasing, and logistics.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.


  • Organized and maintained correct inventory levels to drive highest turns possible on inventory.
  • Provided supply chain guidance to team of 5 employees.
  • Devised and maintained an up-to-date database of supplier and vendor performance metrics.

Massage Therapist

Massage Envy Spa
11.2016 - 03.2020
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Offered aromatherapy, hot stones and cupping as part of massage treatments.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.

Education

Bachelor of Arts - Business Administration

Bucks County Community College
Newtown, PA
08.2017

Skills

  • Business Management and Development
  • Financial Administration
  • Customer Relations
  • Business Marketing
  • Operations Management
  • Professional Networking
  • Business Administration
  • Payroll Administration and Timekeeping
  • Accounting Management
  • Database Maintenance
  • Bookkeeping
  • Sales
  • Small Business Sales Transactions
  • POS Inventory System Operation

Timeline

Spa Owner

Sonder Spa
12.2021 - Current

Massage Therapist

Hand And Stone
07.2021 - 02.2022

Life Insurance Sales Agent

American Income Life
05.2021 - 02.2022

Supply Chain Manager

St. Christopher's Hospital For Children, Erie Avenue
06.2020 - 12.2020

Inventory Specialist Contractor

Diverse Healthcare Solutions
05.2019 - 12.2021

Massage Therapist

Massage Envy Spa
11.2016 - 03.2020

Bachelor of Arts - Business Administration

Bucks County Community College

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Erika WIlson