Erika Wilson
Mooresville,NC
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
Florida Baptist Children's Homes
Cantonment, FL
06.2014 - 12.2016
- Assisted with fundraising efforts, including event planning and donor outreach.
- Helped with prep, set up, and breakdown of community and public events.
- Collaborated with other volunteers to create a positive work environment.
Sales Associate
GameStop
Cranberry Township, PA
06.2018 - 08.2019
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
Volunteer
Gracious Living Adult Day and Health Care Center
Huntersville, NC
02.2024 - 05.2024
- Collaborated with other volunteers to create a positive work environment.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
Education
Bachelor of Arts -
University of North Carolina At Charlotte
Charlotte, NC05-2024
High School Diploma -
Pace High School
Pace, FL05-2017
Some College (No Degree) -
Community College of Allegheny County
Pittsburgh, PASkills
- Computer Skills
- Data Entry
- Team Collaboration
- Attention to Detail
- Deadline Adherence
- Fundraising Events
- Problem-solving aptitude
- Written Communication
- Problem-solving abilities
- Analytical Thinking
- Volunteer Coordination
- Emotional awareness
- Customer Needs Assessment
- Merchandise Display
- Retail Store Operations
- Conflict Resolution
- Customer Service
- Reading comprehension skills
Accomplishments
- Graduated College with 3.8 GPA
- Tau Sigma Honor Society Member
- Achieved Dean's List
- Achieved Chancellor's List
Certification
- Social and Behavioral Research (IRB)
Timeline
Volunteer
Gracious Living Adult Day and Health Care Center
02.2024 - 05.2024
Sales Associate
GameStop
06.2018 - 08.2019
Volunteer
Florida Baptist Children's Homes
06.2014 - 12.2016
Bachelor of Arts -
University of North Carolina At Charlotte
High School Diploma -
Pace High School
Some College (No Degree) -
Community College of Allegheny County
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