Erika Wilson
Summary
Skilled in Microsoft Office and adept at customer service, I have most recently served Prince George's County Board of Elections by surpassing processing quotas and training new hires. My experience spans administrative duties and confidentiality compliance, ensuring sensitive information's integrity while fostering significant improvements in records management and operational efficiency.
Overview
3
3
years of professional experience
Work History
General Clerk
Prince George's County Board of Elections
02.2024 - Current
- Supported the Records Maintenance (Registration) Department in administrative tasks related to 2024’s Primary Presidential, Special County-Executive, and General Presidential elections.
- Processed various electronic and physical documents while simultaneously operating as a point-of-contact for polling place judges and the general public.
- Adhered to company policies regarding document handling and data protection to ensure confidentiality of sensitive information.
- Observed state guidelines to key county provisional votes which demanded a low-modicum of error.
- Often exceeded increased processing quota during times of departmental backlog.
- Successfully trained multiple new hires in the clerical duties of the position.
Guest Relations Associate
Museum Of The Bible
10.2022 - 01.2024
- Facilitated exceptional guest experiences by providing informative greetings and addressing visitor inquiries.
- Performed both independently and within a team to support high-volume time-sensitive projects.
- Completed cross-training in Tessitura as a ticketing software to operate Point-of-Sale systems.
- Provided exceptional customer service to museum visitors of all religious backgrounds while maintaining regulations as an employee of a nonreligious organization.
Regional Case Worker - SAF - Volunteer
American Red Cross
06.2022 - 06.2023
- Handled case work efficiently using the AgentLite Case Management System to support regional operations.
- Cultivated and maintained effective remote interpersonal relationships utilizing Microsoft Office 365 and Google Voice.
- Safeguarded sensitive information to ensure confidentiality and compliance with organizational policies.
- Used training and tact in order to hold sensitive conversations with service families.
- Functioned as a point-of-contact between military families and the enlisted.
Education
Bachelor Of Arts - Psychology/Religious Studies
Albright College
Reading, PA12.2019
Skills
- Microsoft Office
- Case Management
- Administrative Duties
- Customer Service
- Records management
- Confidentiality compliance
Timeline
General Clerk
Prince George's County Board of Elections
02.2024 - Current
Guest Relations Associate
Museum Of The Bible
10.2022 - 01.2024
Regional Case Worker - SAF - Volunteer
American Red Cross
06.2022 - 06.2023
Bachelor Of Arts - Psychology/Religious Studies
Albright College
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