Erika Wilson
Pflugerville
Summary
Demonstrated experience in retail sales with a focus on customer service and product knowledge within the garden department. Responsibilities included advising customers on plant care, managing stock levels, and ensuring quality control of merchandise. Engaged in visual merchandising by setting up seasonal displays and maintaining organized shelves to enhance customer experience. Effectively resolved customer inquiries and complaints, contributing to a positive shopping environment.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Garden Associate
Home Depot
Pflugerville
03.2024 - Current
- Assisted other departments when needed with tasks related to landscaping projects around the store premises.
- Updated pricing information for items sold in the garden department according to corporate guidelines.
- Inspected plant material for quality control purposes prior to stocking shelves.
- Provided advice to customers on how to care for their plants and gardens.
- Ensured that all products were correctly labeled before being placed on display.
- Assisted customers with selecting plants, flowers, and gardening supplies.
- Participated in seasonal promotions by setting up special displays within the store's garden area.
- Checked stock levels and restocked shelves as needed within the garden department.
- Resolved customer complaints promptly and professionally.
- Organized merchandise shelves in the garden section of the store.
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
- Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
- Answered telephone calls to provide information to customers about products in lawn and garden department.
- Operated reach truck to fill customer orders and pick merchandise in store.
- Stocked shelves, racks and tables with new or transferred merchandise.
- Recommended, selected and helped locate or obtain merchandise for customers.
- Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
Work Study Student
Central Texas College
Killeen
07.2023 - 01.2024
- Provided support to faculty and staff by responding to inquiries and requests for information.
- Answered phone calls professionally while addressing customer inquiries promptly.
- Organized and maintained office supplies, equipment, and materials.
- Greeted visitors warmly in a professional manner while providing assistance when needed.
- Inputted data into various computer programs such as Microsoft Access or SPSS.
- Participated in special projects assigned by supervisors related to department objectives.
- Prepared reports using word processing software packages like Microsoft Word or Excel.
- Performed light clerical duties such as photocopying, faxing, scanning, and mailing documents.
- Assisted in day-to-day maintenance and responsibilities to facilitate operations of assigned department.
- Supported IT department by providing basic tech support to students and staff.
- Organized office to keep space welcoming and professional.
- Assisted with administrative tasks, including data entry and file management.
- Managed front desk operations, including greeting visitors and answering phones.
- Computed, recorded and proofread data or reports.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Copied, sorted and filed records of office activities and business transactions.
Crew Member
Sonic
Killeen
01.2023 - 06.2023
- Maintained an organized work area to ensure efficient operations.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Restocked kitchen supplies including food products and utensils.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Packed fast food products in approved containers, cups, and bags.
- Wiped down tables and equipment, swept and refilled stock.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
High School Diploma -
Killeen High School
Killeen05-2023
Skills
- Plant care
- Quality control
- Visual merchandising
- Customer service
- Stock replenishment
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Honest and dependable
- Friendly and helpful
- Customer assistance
- Multitasking
- Retail Sales Experience
- Positive customer engagement
- Strong communication and interpersonal skills
Accomplishments
- 3 Homer awards
Timeline
Garden Associate
Home Depot
03.2024 - Current
Work Study Student
Central Texas College
07.2023 - 01.2024
Crew Member
Sonic
01.2023 - 06.2023
High School Diploma -
Killeen High School