Erika Wingard

● Process and submit insurance claims to all of our customers

● Analyze and verify all dates of service and billed amounts

● Verify client data for completeness and accuracy prior to billing cycle to ensure excellent customer service

● Communicate with patients by telephone and email in regards to their insurance and/or billing questions

● Research missing and incomplete information resulting in billing errors and denials

● Address insurance, reimbursement, and payment issues as appropriate by communicating with insurance

providers, patients, and pharmacists

● Perform all other adjustments in a timely manner to reconcile accounts and completing unbilled

reconciliations on a weekly basis

● Resolve insurance problems and patient issues that may have resulted from incorrect or incomplete

information, therapy changes and pharmacy or shipping errors

● Complete prior authorizations with attention to detail and accuracy, then have the prepared prior

authorization reviewed by a clinical pharmacist

● Assist the pharmacist in filling prescription items, as permitted by the state board of pharmacy
● Enter patient and order information into the pharmacy system
● Collect, organize, and evaluate patient information
● Receive prescriptions sent electronically from the doctor’s office
● Receive written prescription or refill requests and verify that the information is complete and accurate
●Establish and maintain patient profiles, including lists of medications taken by individual patients

●Process new and refill prescriptions
● Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law
● Communicate with patients by telephone and takes refill requests from patients
● Transfers calls from providers to the pharmacist when necessary

• Consult with insurance companies and local pharmacies for Rx information to assist the pharmacist in clinical concern DUR rejections

•Consult with medical providers for rejection follow up and resolution

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Compared vendor prices and negotiated for optimal savings.
• Sourced vendors for special project needs and negotiated contracts.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Developed standard operating procedures for all administrative employees.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Updated reports, managed accounts and generated reports for company database.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Maintained computer and physical filing systems.

• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Maintained frequent supervision of residents unable to call for assistance.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted patients with self-administered medications.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Provided safe mobility support to help patients move around personal and public spaces.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
• Helped patients complete necessary medical forms and documentation.
• Scheduled, rescheduled and cancelled appointments for dental patients.
• Referred patients to dental triage to treat severe or unusual symptoms or complaints.
• Greeted visitors and patients to determine needs, check appointments and direct accordingly.
• Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Completed patient referrals to other medical specialists.
• Conducted communications and transactions with patients and visitors to foster positive experience.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Received and routed laboratory results to correct clinical staff members.
• Kept detailed records of office inventories and placed $Amount orders for more supplies.
• Implemented Software for digitizing and organizing over Number medical records.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Managed office bookkeeping with insurance billing and patient payments.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Registered and verified patient records before triage with most up-to-date information.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Obtained payments from patients and scanned identification and insurance cards.
• Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Collaborated with assistants and Type doctors to prepare and set up rooms with adequate supplies and equipment.

• Carried out therapeutic interventions such as Type and Type to address acute issues.
• Skillfully supported physicians during basic and invasive medical procedures.
• Completed in-depth physical evaluations and gathered patient medical data to complete speedy, successful office visits.
• Ordered medical and laboratory supplies and equipment.
• Established continuity of care by completing patient management plans and paperwork by deadlines.
• Performed therapeutic procedures such as injections, immunizations and infection management.
• Educated patients and families on normal growth and development information.
• Conducted research, gathered information from multiple sources and presented results.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Carried out day-to-day duties accurately and efficiently.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained energy and enthusiasm in fast-paced environment.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.

• Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
• Strengthened inventory processes to balance supply needs with budget and space limitations.
• Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Utilized Software to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Implemented Type strategies to improve processes, systems and behavior.
• Operated Type computer system, hand-held inventory control device and calculator to fill orders on time.
• Tracked production and quality control systems to proactively identify deficiencies.
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Conducted inventory audits with Number% accuracy following company procedures.
• Reviewed established business practices and improved processes to reduce expenses.
• Created and enforced detailed organization processes to increase quality and service standards.

• Resolved issues quickly to maintain productivity goals.
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
• Located and picked merchandise to fulfill daily customer orders.
• Weighed and measured items to prevent waste and meet quality standards.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Used equipment properly to avoid workplace hazards or injuries.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Assembled products according to changing daily work orders and specific customer needs.
• Inspected and adjusted work performed to meet expectations.
• Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
• Maintained maximum organization and productivity by properly sorting project components on work tables.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Organized work to meet demanding production goals.

• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Reported problematic guests to management to foster safe and pleasant environment.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Answered customer questions about hours, seating and menu information.
• Planned and executed Number-guest parties by organizing menus, spaces and special requests.
• Checked in with servers to confirm preparedness before seating customers.
• Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Supervised server balance and monitored table turnover to accurately seat customers.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Informed servers of newly seated parties for speedy service.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Assisted managers with quickly resolving service- and food-related issues.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.
• Documented reservations and communicated changes to guests.
• Used cash registers and credit card machines to cash out customers.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Documented reservations, alerted servers and managers of large groups and prepared seating.

• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Processed product returns and assisted customers with other selections.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Maintained records related to sales, returns and inventory availability.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.
• Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Increased sales by offering advice on purchases and promoting additional products.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Recommended accessories and complementary purchases to boost revenue.
• Answered customer questions about sizing, accessories and merchandise care.