Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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ERIKA WISE

Memphis,TN

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

5
5
years of professional experience

Work History

Logistics Coordinator

VonDrehle Corporation
Memphis, TN
10.2021 - 10.2022
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Generated documentation and information required for customer shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.

Kitchen Director

Chick-fil-A
Memphis, TN
11.2017 - 10.2021
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity
  • Determined operational weak points and implemented corrective actions to resolve team member development and sales concerns and facilitate the flow of service
  • Motivated staff to perform at peak efficiency and quality
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Checked and tested foods to verify quality and temperature
  • Improved QIV scores over the course of a year.

Education

Bachelor of Science - Health Administration

EXPECTED - Health Administration

University Of Memphis
12.2023

Skills

  • Recruitment
  • Transportation Management
  • Customer Service
  • Employee Training
  • Team Leadership
  • Verbal and written communication
  • Scheduling
  • Motivational style
  • Staff Management
  • Operations management

Affiliations

Continuing education in Healthcare Leadership

Member of Sigma Alpha Lambda Honor Society Professional development completed in Tiger Leadership Institute

Timeline

Logistics Coordinator

VonDrehle Corporation
10.2021 - 10.2022

Kitchen Director

Chick-fil-A
11.2017 - 10.2021

Bachelor of Science - Health Administration

EXPECTED - Health Administration

University Of Memphis

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ERIKA WISE