Erika Woodard
Chester,South Carolina
Summary
Highly trained and well accomplished Restaurant Manager with a overall 12 years of management expericence in which 5 of those years as a General Manager/ Unit Director. A solid history of accountability and profitability. Very motivated leader with strong determination of organizational and prioritization abilities. Area of expertise include generating revenue, setting quality goals, as well as maintaining high production, productivity, quality, and great customer expectations. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Overview
21
21
years of professional experience
Work History
Warehouse Lead
Industrial Test Systems
06.2020 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
General Manager/ Unit Director
Bojangles' Famous Chicken 'n Biscuits
03.2015 - 06.2020
- Responsible for overseeing the efficient running and profitability of the restaurant
- Recruiting, training, and supervising staff, agreeing and managing budgets, schedules, making sure payroll is correct before being released, promoting and marketing the business, overseeing stock levels, ordering supplies, handling customer inquiries and complaints, problem-solving, keeping statistical and financial records, handling administration and paperwork
- Counting and tracking inventory, monthly P&L (profit or loss)
Department Managers (Guess Services, People, and Kitchen)
McDonald's
02.2011 - 05.2015
- Accomplished Food Management Serv Safe Certification July 2013 expires July 2019
- People Department Manager: Hiring, orientation, training, scheduling, crew meeting, promote crew to become crew trainers, crew training classes
- Supervising other employees
- Order supplies for office and training materials, order uniform for all employees, labor cost
- Weekly conference calls to discuss progress
- Guess Services Manager: Makes sure all crew and shift managers are delivering a great customer experience
- Take care of all sales promotion
- Make sure all employees including management are aware of any new items
- Order all P.O.P needed for the store
- Host different events to bring in revenue and increase sales
- Kitchen Department Manager: Make sure the restaurant delivers high-quality food to our customers
- Food Safety adhere to
- Time and Temperature controlled, food cost, ensure all kitchen staff are properly trained in production, procedures, including new items that are added, inventory, supervising other employees.
Assistant Manager/ General Manager
Bojangles' Famous Chicken 'n Biscuits
12.2004 - 11.2010
- December 2004-August 2006 cashier/ kitchen: Served customers by greeting, taking order, payment, and packed food, cleaning dining areas and restaurant
- Cooking and preparing, washing dishes and cleaning restaurant
- August 2006-April 2007 became Shift Manager: supervised employees, counted registers, made deposits, trained employees, and served customers
- April 2007-September 2008 Assistant Manager: supervised employees, schedule, training, hiring, overseeing the need of the store when General Manager is not there
- Office paperwork, count inventory
- September 2008-November 2010 General Manager: Overseeing store recruiting manager, conference calls, weekly meeting, keep track of revenue, profitability, and losses if any
- Weekly numbers and paperwork.
Shipping Coordinator / Packer
Shutterfly Inc
06.2003 - 04.2004
- Boxing orders from customers to be shipped
- Printing and Verifying shipping labels, Pulling orders, receiving stock and putting them away
- Inspect product before packaging to ensure great quality
- Mark and label containers, container tags, measure, weigh, count products and materials.
Education
Business Management Certificate, Learn accounting, management, business law, human resource laws, marketing, pricing, and sales -
Strayers University
Charlotte, North Carolina05.2011
High School Diploma - Business and Computer Graphics
Chester High School
Chester, South Carolina05.2003
Skills
- Administrative work
- Sorting
- Order Picking
- Product Packaging
- Shipping and receiving
- Supervisory Experience
- Warehouse functions
- Teamwork and Collaboration
- Data Entry
- Warehouse Safety
- Time Management
- Quality Control
- Loading and unloading
- Inventory Tracking
- Order Filling
- Stocking and Replenishing
- Equipment Operation
- Work Area Maintenance
Timeline
Warehouse Lead
Industrial Test Systems
06.2020 - Current
General Manager/ Unit Director
Bojangles' Famous Chicken 'n Biscuits
03.2015 - 06.2020
Department Managers (Guess Services, People, and Kitchen)
McDonald's
02.2011 - 05.2015
Assistant Manager/ General Manager
Bojangles' Famous Chicken 'n Biscuits
12.2004 - 11.2010
Shipping Coordinator / Packer
Shutterfly Inc
06.2003 - 04.2004
Business Management Certificate, Learn accounting, management, business law, human resource laws, marketing, pricing, and sales -
Strayers University
High School Diploma - Business and Computer Graphics
Chester High School
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