Erika Wright
Summary
Meticulous document processing, excellent at juggling multiple tasks and working under pressure. Broad industry experience in the real estate industry.
Outstanding background in customer service and residential loan origination and processing. Addresses all questions and concerns with customer satisfaction in mind strictly adhering to guidelines of the industry.
Trustworthy and very professional, enjoys working in a customer-focused work environment. Dependable and always punctual with a strong work ethic.
Completely bilingual and multicultural in English and Spanish.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential Mortgage Loan Officer
La Cross Mortgage
05.2021 - 09.2022
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Developed prospects for new loans by conducting 50 cold calls weekly.
Residential Mortgage Loan Officer
Amcap Dba Gold Financial Services
08.2014 - 04.2021
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Developed prospects for new loans by conducting 60-100 cold calls weekly.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Education
Bachelor of Science - Psychology
South Texas College
Mcallen, TXSkills
- Strong verbal communication
- Self-motivated
- Conflict resolution
- Extremely organized
- Flexible
- Completely Bilingual and multicultural in English and Spanish
- Positive attitude
- People-oriented
- Cheerful demeanor
- Superior organization skills
- Excellent work ethic
- Texas NMLS License
- Detail-oriented
- Customer service-oriented
- Works well independently
Certification
Texas RMLO NMLS licensed # 674118.
Timeline
Residential Mortgage Loan Officer
La Cross Mortgage
05.2021 - 09.2022
Residential Mortgage Loan Officer
Amcap Dba Gold Financial Services
08.2014 - 04.2021
Bachelor of Science - Psychology
South Texas College
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