Erika Wright
Tampa,FL
Summary
Driven to help business leaders implement and enforce successful policies promote service and operational excellence. Highly experienced with managing best practices and regulatory requirements. Excellent financial sense, operations knowledge and leadership skills. Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations
Miguelitos
Tampa, FL
04.2023 - Current
- Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
Scheduling Manager
Cancun's Sports Bar & Grill
Tallahassee, FL
08.2021 - 11.2022
- Developed and maintained scheduling systems to ensure efficient workflow.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
Server
Sonny's BBQ
Tallahassee, FL
05.2021 - 08.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Madison Social
Tallahassee, FL
05.2020 - 03.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Hotel Front Desk Clerk
Baymont Inn and Suits
Tallahassee, FL
08.2019 - 03.2020
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
Server
Cracker Barrell
Leesburg, FL
09.2018 - 08.2019
- Presented menus and answered questions regarding items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
Education
Bachelor of Psychology - Psychology
Florida State University
Tallahassee, FLSkills
- Employee Supervision
- Training and mentoring
- Performance Tracking
- Operational Efficiency
- Scheduling Coordination
Timeline
Assistant Manager of Operations
Miguelitos
04.2023 - Current
Scheduling Manager
Cancun's Sports Bar & Grill
08.2021 - 11.2022
Server
Sonny's BBQ
05.2021 - 08.2021
Server
Madison Social
05.2020 - 03.2021
Hotel Front Desk Clerk
Baymont Inn and Suits
08.2019 - 03.2020
Server
Cracker Barrell
09.2018 - 08.2019
Bachelor of Psychology - Psychology
Florida State University
Similar Profiles
Elmo Franz BenitoElmo Franz Benito
Area Development Executive at Miguelitos International CorporationArea Development Executive at Miguelitos International Corporation
Ruben AmadorRuben Amador
Restaurant Waiter at Miguelitos Mexican ResturantRestaurant Waiter at Miguelitos Mexican Resturant
Elizabeth BauderElizabeth Bauder
Private Tutor at Shawne MinnisPrivate Tutor at Shawne Minnis