Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erika York

Homerville,Georgia

Summary

Experienced Clerk with exceptional typing and data entry abilities and a results-driven nature. Knowledgeable about logging daily information, researching variances, and maintaining thorough records. Accuracy-driven, service-oriented, and diligent about completing tasks with little supervision.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Women's, Infant, Children's Clerk

Southeast Health District
04.2020 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Assisted in monthly reports concerning client load and cases.
  • Coordinated and scheduled appointments.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Certified Lactation Counselor

Southeast Health District
03.2019 - Current
  • Enhanced breastfeeding success rates by providing personalized lactation counseling and support to new mothers.
  • Navigated ethical dilemmas with professionalism and integrity, prioritizing client confidentiality and autonomy at all times.
  • Assisted with development of improved seminars and training materials.
  • Empowered clients by teaching them how to effectively advocate for their own breastfeeding goals within various settings, including hospitals, workplaces, and public spaces.

Bilingual Customer Service Representative

Southeast Health District
08.2016 - Current
  • Cross-trained and provided backup support for organizational leadership.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Liaised with sales, medical education, money reports and insurance transactions.
  • Maintained up-to-date knowledge of product and service changes.

Education

Associate of Applied Science - Nursing

Albany State University
Albany, GA
05.2027

Associate of Science - Education

South Georgia State College
Douglas, GA
05.2022

High School Diploma -

Atkinson County High School
Pearson, GA
05.2011

Skills

  • Fluent in Spanish and English
  • Mail Sorting
  • Data Gathering
  • Switchboard Operation
  • Prioritization

Certification

Lactation Certification

CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Women's, Infant, Children's Clerk

Southeast Health District
04.2020 - Current

Certified Lactation Counselor

Southeast Health District
03.2019 - Current

Bilingual Customer Service Representative

Southeast Health District
08.2016 - Current

Associate of Applied Science - Nursing

Albany State University

Associate of Science - Education

South Georgia State College

High School Diploma -

Atkinson County High School

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