Erika Young
Reynoldsburg
Summary
Hardworking and reliable individual with strong ability in problem solving. Offering critical thinking and leadership knowledge. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
Work History
Claims Examiner 2
Ohio Industrial Commission
04.2016 - Current
- Paid and processed claims within designated authority level.
- Handled and processed variety of claims, including appeals and request for reconsiderations.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Obtained necessary information to complete proper evaluation of injury claims.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Production Control Specialist
JP Morgan & Chase
03.2009 - 04.2016
- Filled out routine paperwork about staffing, output and inventory control.
- Scheduled deliveries and orders according to needs and production schedules.
- Managed and planned production schedule to promote on-time delivery of customer orders.
- Completed shipping information and delivery date input.
Customer Service Representative
Macys Department Store
04.2008 - 02.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Merchandise Handler
Victoria Secret
06.2006 - 03.2008
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
- Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
- Maintained a clean, organized, and safe store environment for customers and coworkers alike.
Cosmetologist
First Choice Hair Cutters
12.2004 - 06.2006
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Crew Member
Wendys Restaurant
12.2003 - 10.2004
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Independence High School
Columbus, OH06.2004
Cosmetology
Northwest Career Center
Dublin, OH06-2004
Skills
- Analytical Problem-Solving
- Claims Review
- Claims Management
- Analytical Decision Making
- Microsoft Office Proficiency
- Technical Proficiency
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Education and Training
other
Timeline
Claims Examiner 2
Ohio Industrial Commission
04.2016 - Current
Production Control Specialist
JP Morgan & Chase
03.2009 - 04.2016
Customer Service Representative
Macys Department Store
04.2008 - 02.2009
Merchandise Handler
Victoria Secret
06.2006 - 03.2008
Cosmetologist
First Choice Hair Cutters
12.2004 - 06.2006
Crew Member
Wendys Restaurant
12.2003 - 10.2004
High School Diploma -
Independence High School
Cosmetology
Northwest Career Center
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