Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erika Zammit

Rockford,IL

Summary

Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Dedicated Personal Shopper well-versed in selecting, packing orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 4 years of retail experience to dynamic new position. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Kohl's
10.2024 - Current
  • Greeted customers and helped with product questions, selections
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items
  • Greeted customers and provided outstanding customer service.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Lunch Monitor

Rockford School District 205
09.2023 - 06.2024
  • Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
  • Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
  • Monitored student behavior and implemented corrective actions.
  • Supported the implementation of school-wide policies and procedures related to student conduct during lunch hours.
  • Coordinated with fellow lunch monitors to provide comprehensive coverage of all areas within the designated eating space, maximizing supervision effectiveness.
  • Assisted in maintaining an orderly lunch line, ensuring students received their meals quickly and efficiently.
  • Reduced instances of bullying in the cafeteria by actively monitoring interactions between students and taking appropriate action when necessary.
  • Facilitated timely clean-up after each lunch period, preparing the space for subsequent groups of students to enjoy their meals comfortably.
  • Handled emergency situations calmly and efficiently when necessary, providing first aid and following school protocols.

Personal Shopper

H-E-B Grocery
04.2020 - 05.2023
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Secured and stored items until customer pickup.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Greeted customers and answered product or service questions.
  • Assisted teammates with daily tasks during peak periods.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Suggested comparable products to replace out-of-stock items.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Asked store associates for help locating missing products.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.

Education

High School Diploma -

Wesselenyi Miklos Szakkozep Es Szakiskola
05.2009

Skills

  • Verifying Order Accuracy
  • E-commerce order management
  • Flexible Schedule
  • Decision-Making
  • Planning and Organization
  • Customer Service
  • Product purchase suggestions
  • Customer Relations
  • Product Knowledge

Timeline

Retail Sales Associate

Kohl's
10.2024 - Current

Lunch Monitor

Rockford School District 205
09.2023 - 06.2024

Personal Shopper

H-E-B Grocery
04.2020 - 05.2023

High School Diploma -

Wesselenyi Miklos Szakkozep Es Szakiskola

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