Erika A. Burd
Rockford,MI
Summary
Adaptable professional specializing in customer service and teamwork. Recognized for efficiently managing high-volume shifts while resolving conflicts and enhancing overall guest satisfaction. Committed to maintaining high standards of cleanliness and operational excellence.
Overview
1
1
year of professional experience
Work History
Crew Team Member
Jody's Restaurant
Rockford, MI
03.2023 - 04.2024
- Provided excellent customer service during peak dining hours.
- Assisted in food preparation and maintained kitchen cleanliness.
- Operated kitchen equipment safely and efficiently for food production.
- Processed customer orders accurately using point-of-sale system.
- Maintained inventory levels and stocked supplies as needed.
- Supported training of new crew members on operational procedures.
- Cleaned work areas regularly throughout shift.
- Operated cash register accurately and efficiently.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Provided excellent customer service at all times.
- Assisted customers with orders and inquiries.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Greeted customers and cultivated positive experiences in line with company standards.
- Followed all safety regulations while operating machinery or handling chemicals.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Monitored expiration dates of food products.
- Replenished inventory levels when necessary.
- Ensured that products are properly labeled before placing them on shelves.
- Resolved conflict according to company protocols.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Provided training and guidance to new team members.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Took orders from patrons and input selections into store computer system.
- Served food quickly for positive guest experiences.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Tailored orders to address customer allergies and gluten concerns.
Education
High School Diploma -
Rockford High School
Rockford, MI05-2028
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Kitchen safety
- Food preparation
- Point-of-sale operation
Timeline
Crew Team Member
Jody's Restaurant
03.2023 - 04.2024
High School Diploma -
Rockford High School
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