Erika A. Wright
Summary
Focused Director of Operations with 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
19
19
years of professional experience
Work History
Director of Operations
Armadillo Grill
07.2011 - Current
- Negotiated with vendors and suppliers to acquire mutually beneficial contracts and agreement.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Developed systems and procedures to improve operational quality and team efficiency.
- Created a schematic for operations that influenced a 10%+ increase in catering sales in each market.
- Maintained OSHA, EEOC, and PCI compliance in all units.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
General Manager
Armadillo Grill
04.2008 - 07.2011
- Spread brand awareness through fostered relationships in community.
- Introduced staff incentives to generate sales and emphasize policy compliance.
- Compliant with North Carolina ALE policies - zero citations.
- Performed extensive background checks for potential hires on campus.
- Successfully executed 100+ person catered events both on and off site.
Catering Director / Manager
Jason's Deli, Hampton
09.2004 - 04.2008
- Identified and corrected operational and marketing opportunities in struggling units.
- Created and executed monthly marketing plans directed towards new customers in each market and mending relationships with former clients.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Knob Noster High School
Knob Noster, MO06.2002
Skills
- Policy Development
- Auditing Safety Processes
- Training Program Development
- Incident Reporting
- Staff Training
- Site Assessments
- Regulation and Compliance
- Project Coordination
- Performance Management
- Staff Meetings
- Paperwork Preparation
- Corrective Actions
Timeline
Director of Operations
Armadillo Grill
07.2011 - Current
General Manager
Armadillo Grill
04.2008 - 07.2011
Catering Director / Manager
Jason's Deli, Hampton
09.2004 - 04.2008
High School Diploma -
Knob Noster High School
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