Erika Boyles-Hall
Clayton,NC
Summary
Dynamic administrative professional with a proven track record at Down Home North Carolina, excelling in systems development and operational management. Adept at enhancing efficiency and compliance, I successfully restructured payroll processes and implemented tracking systems, driving significant improvements in organizational performance. Skilled in relationship management and financial oversight, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Owner & Operator
Cardinal Home Renewal
Raleigh, NC
07.2022 - Current
- Established and grew a successful construction and maintenance business, increasing revenue by 45% in the first two years
- Built operational infrastructure from the ground up, implementing financial tracking, payroll, and expense management systems
- Negotiated vendor contracts, reducing supply costs by 15% while maintaining service quality
- Ensured compliance with all business regulations and legal requirements, maintaining a zero-violation record
Volunteer Organizer
Down Home North Carolina
Johnston County, NC
06.2022 - Current
- Serve as a trusted notetaker and record-keeper for all chapter meetings and issue-based campaign strategy sessions, ensuring accountability and follow-through on action items.
- Assist in developing and refining internal operational systems, including meeting facilitation structures, and reporting mechanisms.
- Contribute to grassroots organizing efforts, supporting membership engagement, and voter outreach.
Administrative Assistant
Down Home North Carolina
Statewide, NC
05.2024 - 12.2024
- Played a key role in stabilizing and restructuring payroll processes following a major operational oversight, working long hours alongside a colleague to ensure 100% of outstanding payments were corrected and issued on time
- Processed and submitted independent contractor invoices, ensuring timely and accurate disbursement of payments
- Maintained personnel records, timesheets, and staff policies, ensuring compliance with federal and state regulations
- Frequently assumed Operations Manager duties, supporting high-level organizational functions during leadership gaps
- Implemented new tracking systems for ordering and distributing supplies across multiple statewide offices, improving efficiency
- Wrote and maintained detailed documentation, including meeting notes, reports, memos, and correspondence, strengthening internal communications
- Provided high-level administrative support to leadership, ensuring smooth day-to-day operations
Office Manager & Billing Specialist
ASR Home Services
Clayton, NC
02.2021 - 07.2022
- Managed billing, payroll, and financial documentation for a $1M+ annual revenue company, ensuring 100% accuracy
- Created streamlined invoicing and record-keeping processes, reducing overdue accounts by 25%
- Led vendor payments and contract management, strengthening relationships with key partners
- Developed internal efficiency protocols, improving office operations and customer service outcomes
Financial Analyst
Encore RRC
Garner, NC
07.2018 - 12.2020
- Conducted financial data analysis and forecasting, driving profitability improvements of 10%
- Assisted in budget preparation and compliance monitoring, ensuring adherence to financial best practices
- Supported audit preparation and strategic decision-making, enhancing transparency and accountability
Education
Associate of Science - Sociology
Liberty University
05-2014
Skills
- Trust Builder & Relationship Management
- Systems & Process Development
- Project Management & Execution
- Financial & Operational Management
- Administrative & Human Resources Oversight
- Multiracial, Working-Class Organizing
Timeline
Administrative Assistant
Down Home North Carolina
05.2024 - 12.2024
Owner & Operator
Cardinal Home Renewal
07.2022 - Current
Volunteer Organizer
Down Home North Carolina
06.2022 - Current
Office Manager & Billing Specialist
ASR Home Services
02.2021 - 07.2022
Financial Analyst
Encore RRC
07.2018 - 12.2020
Associate of Science - Sociology
Liberty University
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