Erika Peel
Melbourne,FL
Summary
Experienced Assistant Retail Manager with a track record of implementing successful strategies that drive sales growth and improve customer satisfaction. Skilled in team leadership, training and development, and inventory management.
Overview
10
10
years of professional experience
Work History
Department Manager
Conn's HomePlus
06.2023 - Current
- Strategically setting goals, coaching, mentoring, and training sales associates to drive sales and profitability.
- Making sure sales team are trained on sales techniques, promotional offers, and Promote Conn's products and financing options.
- Help maintain Inventory management including cycle counts, planograms, shipping and receiving.
- Providing great customer service, maximizing each sales opportunity and ensuring customer satisfaction.
- Recruit, interview, select, and develop team members.
Assistant Manager
Aaron's Sales And Lease
09.2017 - 06.2023
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Manager
Buddy's Home Furnishings
03.2017 - 09.2017
- Attend to customer concerns immediately
- Decipher, prepare and review store reports
- Implement sales and marketing programs
- Managing inventory and cash assets
- Ensure properly merchandised and priced showroom floor
- Provided outstanding customer service
- Handled purchase contracts
- Responsible for training new hires
- Evaluated performance against goals and implemented appropriate development plans.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Sales Manager
Aaron's Sales And Lease
11.2014 - 12.2015
- Support every customer’s ownership goals by building authentic customer relationships that drive sales
- Manage the overall sales functions of the store by setting and achieving daily, weekly and monthly sales goals, which include both inside & outside sales; including updating the goal board daily
- Generate new business by developing and implementing community marketing strategies
- Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
- Assist General Manager with operational functions that include taking inventory regularly, performing routine service calls, stock balancing and product exchanges
- Assist General Manager with product ordering, including planning for future sales and events; including driving sales goals with Customer Service Representatives, delivery drivers and leading the sales department
- Manage customer service calls and work with service vendors to ensure a top-notch customer experience
- Ensure customer care and satisfaction by executing the Aaron's customer service program and providing outstanding service and promptly resolving customer concerns
- Monitor and ensure efficient operation of the cleaning station in the warehouse; including neat and orderly merchandise
- Any other reasonable duties requested by management
- Social media marketing
Shift Supervisor
CVS
01.2014 - 05.2014
- Handle all customer relations issues (accidents) in accordance with company policy and promote a positive shopping experience for all CVS customers
- Complete random cash verification's. Execute and document: cash/check pulls, deposits, returned check payments, check acceptance, refunds, voids, discounts, and cashier verification
- Execute the display, sign and inventory of weekly, major promotional, and seasonal merchandise
- Train, develop and evaluate hourly non-exempt employees
Education
Associate of Business Administration - Business Administration And Management
Strayer University
Baton Rouge, LAHigh School Diploma -
Parkview Baptist High
Baton Rouge, LA05.2008
Skills
- Fiscal Management
- Scheduling and Coordinating
- Schedule oversight
- Sales expertise
- Team Development
- Retail Management
- Coaching and Mentoring
- Staff Hiring and Retention
- Loss Prevention
- Decision-Making
- Onboarding and Orientation
- Project Planning
- Operations
- Financial Management
- Process Improvement
- Schedule Management
- Documentation And Reporting
- Business development and planning
- Teamwork and Collaboration
- Staff Management
- Business Planning
- Brand Management
- Problem-Solving
- Work Planning and Organization
- Customer Relationship Management
- Performance reviewing
- Relationship building and management
- Workforce Planning
- Business Development
- Negotiation and Conflict Resolution
- Staff Training
- Employee Scheduling
- Strategic Planning
- Recruiting and Hiring
- Safety and Security
- Database Management
- Motivational Leadership
- Strategies and goals
- Business Administration
- Business Analysis and Reporting
- Computer Skills
- Order Management
- Team Leadership
- Customer Service
- Goal Setting
- Innovation Skills
Timeline
Department Manager
Conn's HomePlus
06.2023 - Current
Assistant Manager
Aaron's Sales And Lease
09.2017 - 06.2023
Sales Manager
Buddy's Home Furnishings
03.2017 - 09.2017
Sales Manager
Aaron's Sales And Lease
11.2014 - 12.2015
Shift Supervisor
CVS
01.2014 - 05.2014
Associate of Business Administration - Business Administration And Management
Strayer University
High School Diploma -
Parkview Baptist High
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