Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ERIKA G NARANJO

Danbury

Summary

Customer service professional with a strong background in assisting customers and resolving inquiries effectively. Known for excellent problem-solving skills and delivering positive customer experiences. Team player with a focus on collaboration and achieving results, adaptable to changing environments. Skilled in managing customer interactions and ensuring enjoyable dining experiences. Utilizes excellent communication and multitasking abilities to handle high-pressure environments efficiently, with a proven track record of building rapport with guests and meeting their needs promptly.

Overview

3
3
years of professional experience

Work History

Costumer Service Agent

Wrazzle
08.2023 - 07.2024
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Investigated and resolved accounting, service, and delivery concerns.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Trained new personnel regarding company operations, policies, and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Waitress

Eduardo's Trattoria
06.2021 - 06.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High school Diploma -

Mahopac High school
06.2021

Business Administration

Dutchess Community College
05.2025

Skills

  • Microsoft Word
  • Excel
  • Outlook
  • English
  • Spanish
  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Costumer Service Agent

Wrazzle
08.2023 - 07.2024

Waitress

Eduardo's Trattoria
06.2021 - 06.2023

Business Administration

Dutchess Community College

High school Diploma -

Mahopac High school

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