Erikah Gibson
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Sams club
Jacksonville, FL
10.2020 - Current
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Sold credit cards.
Customer Service Representative
Bed Bath and Beyond
Jacksonville, FL
02.2020 - 09.2020
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Burlington (seasonal)
Jacksonville, FL
10.2019 - 12.2019
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL05-2018
Skills
- Customer service excellence
- Service desk support
- Complaint Handling
- Active Listening
- Retail sales customer service
- Sales Support
- Relationship Building
- Extensive Organizational Skills
Timeline
Customer Support Specialist
Sams club
10.2020 - Current
Customer Service Representative
Bed Bath and Beyond
02.2020 - 09.2020
Customer Service Representative
Burlington (seasonal)
10.2019 - 12.2019
High School Diploma -
Edward H. White High School
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