Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Erika H Gonzalez

Phoenix,AZ

Summary

Dynamic Property Manager with extensive experience at Paradise Villas LLC, excelling in occupancy management and tenant relations. Proven track record of enhancing tenant satisfaction and reducing vacancy rates through strategic marketing and effective communication. Skilled in lease renewals and vendor management, ensuring compliance with regulations while fostering a positive community environment.

Overview

13
13
years of professional experience

Work History

Property Manager

Paradise Villas LLC
06.2024 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Kept properties in compliance with local, state, and federal regulations.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Property Manager

Pro Residential Peperties
06.2016 - 06.2024
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Coordinated appointments to show marketed properties.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Managed vendor relationships to ensure quality service while minimizing costs for property maintenance and repairs.
  • Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
  • Reduced vacancy rates through effective marketing and advertising of rental properties.
  • Assisted in the hiring process for new team members by conducting interviews and evaluating applicant qualifications against role requirements.
  • Streamlined rent collection process, improving on-time payments from tenants.

Property Manager

Chamberlain Associates
01.2013 - 09.2015
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Education

Carl Hayden High School
Phoenix, AZ
05.1996

Skills

  • Fair housing compliance
  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Tenant relations

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Oversaw multiple residential family properties totaling over [Number] individual units.

Languages

Spanish
Full Professional

Timeline

Property Manager

Paradise Villas LLC
06.2024 - Current

Property Manager

Pro Residential Peperties
06.2016 - 06.2024

Property Manager

Chamberlain Associates
01.2013 - 09.2015

Carl Hayden High School

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