Erika J. Carlson
Rockland
Summary
Throughout my work endeavors I have cultivated a rich variety of knowledge and experience in diverse settings. This has allowed me to build a multitude of skills such as retail/sales, customer satisfaction, writing estimates, budget maintenance, product management, and office administration.
Most recently I have added a number of certifications to my portfolio in the mental health field including; CRMA, CPR/First Aid, PSS, MHRT 1, and I am continuing my education with the intention of gaining my MHRT C certification.
I have proven to be a reliable and respected employee, affording me such responsibilities as shift leader, head design consultant, and executive assistant.
I believe myself to be a well rounded individual with a strength in interpersonal relations . I am a firm believer in personal growth and I am excited to start learning new skills and applying my knowledge and experience, as a valued member of our leadership team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Care Worker
Maine Behavioral Health Care
12.2019 - Current
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities and/or changes in patients' health status to appropriate parties.
- Monitored and assisted residents through individual service plans.
- Administered medications as directed by physician.
- Assisted in client medi-set pre-pours and med order procedure.
- Maintained accurate records of med dispensary count and expiration dates.
- Ordering and disposing of client's prescribed medications.
- Scheduled and accompanied clients to medical appointments.
- Prompted and provided emotional support as needed to clients during activity's of daily living.
- Performed safety and compliance checks.
- Maintained up to date patient files.
- Designed and implemented various activities to encourage socialization and aid residents in identifying their potential.
- Coordinated and provided transportation for clients as needed.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Provided clients with recommendations to community resources.
- Documented client progress in confidential files.
- Encouraged patients to discuss experiences in group and individual settings.
- Delivered compassionate care to improve and enhance patient lives.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Direct Support Professional
Coastal Opportunities
11.2019 - 03.2020
- Worked to improve and enhance patient lives through effective and compassionate care.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Supervised daily activities and provided assistance when needed.
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Updated patient files with current information about vitals, behaviors and other data relevant to Direct Support Professional treatment planning.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Guided patients to restroom, and assisted as needed to support bladder and bowel relief requirements.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Entrusted to handle confidential and sensitive situations in a professional manner.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Executive Assistant
Safe Care Transportation
02.2017 - 10.2019
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Allocated executive tasks and managed complex calendars and administrative functions
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Screened calls and emails and initiated actions to respond or direct messages for three managers
- Accomplished special objectives and projects according to requests from management
Compliance Coordinator
Safe Care
04.2019 - 10.2019
- Structured programs, produced working documentation and implemented best practices
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk
- Maintained effective working relationships with regulatory authorities, suppliers and customers
- Delivered and tracked program training for all associates and supervisors in order to safeguard continuing business relationships
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients
- Served as subject matter expert by advising staff and working directly with external agencies throughout audits or to remedy compliance issues
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices
Retention Specialist in Service to Sales
Bank Of America
02.2014 - 02.2017
- Utilized various sales techniques to develop relationships with customers and drive sales
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Responded to telephone requests for information
- Communicated with customers to understand needs and recommend appropriate solutions
- Collected and processed payments
- Provided excellent customer service and ensured customer satisfaction
- Adhered to appropriate legal scripting when required
Head Floral Designer
Hoboken Gardens
02.2006 - 04.2013
- Drove customer satisfaction by providing recommendations for greenery and flower pairings
- Quoted, generated, and processed customer orders to meet specifications and various occasions
- Transported and set up floral arrangements for large-scale functions, comprising of weddings, funerals and banquets
- Priced merchandise, stocked shelves and took inventory of supplies
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Ordered and maintained store inventory
Server/ Bartender
Dip Net Restaurant
05.2011 - 10.2011
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Bussed and reset tables, working efficiently to keep dining room and work areas clean
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Processed POS transactions quickly and accurately for cash and credit purchases
Education
Certificate of Completion: in Floral Arts & Design - Floral Design
Canadian Institute of Floral Design
Toronto, Canada04.2006
High School Diploma -
Georges Valley High School
Thomaston, ME1997
Skills
- Organization
- Independently Motivated
- Excellent verbal and written communication skills
- Multitasking
- Proficient Computer Skills
- Detail orientated
- Meticulous Record keeping
- Analytical skills
- Level-headedness
- Professional phone etiquette
- Active Listening
- A lateral mindset
- Adaptability and Flexibility
- Initiative
- Resilient
- Superior customer service skills
- Team player
- Proven Leadership skills
- Time management skills
- Ambition
- Creativity
- Empathy
- Verbal De-escalation skills
- Charisma
references
Veronika Carlson; CEO of Linda Bean's Perfect Maine Cell: 207-272-6610
Jacqueline Doherty-Rounds; current manager at Safe Care Inc. Cell: (207)-542-3859 Work: (207)-706-5036 Ext. 2
Diane Lindahl; Owner and operator of D's Salon Rockland ME. Per diem employer and good friend for 15 years: (207) 542-9126
Lisa Farley; Owner and operator of Flowers by Hoboken, Manager for over 7 years Cell: (207)-542-1719 Work: (207)-326-3023
Krista Tolman; Co-Worker at Flowers by Hoboken and long time acquaintance for 30 years Cell: (207)-542-0536 Work (207)-326-3023
Joel St. Clair; Property Maintenance Manager for Linda Beans Perfect Maine, character reference with both professional and personal connection for 25 years (207)-542-0573
Certification
- CRMA- Certified Residential Medication Aid
- PSS- Personal Support Specialist
- CPR/ First Aid/ Safety Care Certified
- MHRT 1- Mental Health Rehabilitation Technician -1
- Presently obtaining MHRT C-Mental Health Rehabilitation Technician- Community
Timeline
Residential Care Worker
Maine Behavioral Health Care
12.2019 - Current
Direct Support Professional
Coastal Opportunities
11.2019 - 03.2020
Compliance Coordinator
Safe Care
04.2019 - 10.2019
Executive Assistant
Safe Care Transportation
02.2017 - 10.2019
Retention Specialist in Service to Sales
Bank Of America
02.2014 - 02.2017
Server/ Bartender
Dip Net Restaurant
05.2011 - 10.2011
Head Floral Designer
Hoboken Gardens
02.2006 - 04.2013
Certificate of Completion: in Floral Arts & Design - Floral Design
Canadian Institute of Floral Design
High School Diploma -
Georges Valley High School
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