Erika Jean Hernandez

As a hostess, I am responsible for greeting guests, managing reservations, seating customers, and maintaining an organized dining area. I ensure guests feel welcomed, provide menus, coordinate table assignments with servers, and handle customer inquiries. Additionally, as a hostess, I may assist with light cleaning, monitoring wait times, and addressing guest needs to ensure a positive dining experience.

As a Crew Member at McDonald's, responsibilities include providing excellent customer service, preparing and serving food, operating cash registers, maintaining cleanliness in the restaurant, and working collaboratively with team members to ensure a smooth and efficient operation. Focused on delivering a positive dining experience in a fast-paced environment.

Prepared and cooked menu items to restaurant standards in a fast-paced environment, ensuring high quality and timely service. Maintained a clean and organized workstation while adhering to food safety regulations. Collaborated with kitchen staff to optimize efficiency and exceed customer expectations. Recognized as Employee of the Month for outstanding performance and dedication.

Handled cash register operations, processed transactions accurately, and provided exceptional customer service. Assisted guests with purchasing tokens, redeeming tickets, and answering questions about games and promotions. Maintained a clean and organized front counter while ensuring a fun, and welcoming environment for families.

Processed customer orders efficiently, operated the cash register and handled payments accurately. Provided friendly customer service, answered questions about menu items, and ensured order accuracy. Maintained a clean and organized workspace while assisting with food prep and restocking supplies as needed.